Epic Analyst II - Willow Ambulatory

Health First Careers • Rockledge, FL

22h

About The Position

The Epic Applications Analyst provides first-level support for the Epic Electronic Health Record (EHR) system by assisting users with troubleshooting, system inquiries, and basic application functionality. The Epic Applications Analyst is a key part of ensuring smooth day-to-day EHR operations by supporting configuration tasks, executing routine testing, and helping to maintain user satisfaction. The Epic Applications Analyst I collaborates with senior analysts to ensure timely issue resolution and contributes to the creation of training resources.

Requirements

• Associate’s degree in Information Technology, Healthcare or Business Administration, or relevant field.
• One (1) years of experience in Healthcare, Electronic Health Records system or IT support.
• Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint.
• Basic problem-solving skills.
• Strong communication skills.
• Ability to learn new software systems quickly.
• Familiarity with clinical workflows and healthcare operations.

Nice To Haves

• Associate’s degree in Information Technology, Healthcare or Business Administration, or relevant field.
• Experience in a clinical or healthcare, and Epic or other EHR systems.
• Relevant Healthcare Technology Certification(s): Certified Healthcare Technology Specialist (CHTS).
• Certified Associate in Healthcare Information and Management Systems (CAHIMS).
• Certified Professional in Healthcare Information and Management Systems (CPHIMS).
• Any other relevant certification(s) in Healthcare Technology.
• Basic understanding of Epic modules (e.g., EpicCare, Epic Resolute).
• Prefer candidates with experience supporting Epic Willow Ambulatory, including Build, configuration, optimization, and end-user support within ambulatory pharmacy workflows.

Responsibilities

• Delivers technical support to all Associates utilizing the Epic EHR, by responding to inquiries, troubleshooting all application issues, and offering guidance on system functionality.
• Assists in basic system configuration, and data entry, to support template updates, management of user settings and preferences, or application workflows under direction.
• Administers routine system and quality assurance tests on all new features, updates, and patches before implementation to ensure system properly functions, reporting all issues to senior analysts, and leadership.
• Aids in the development of user-facing training materials and resources to support the education and onboarding of all Health First clinical and operational staff who will utilize the EHR.
• Provides sessions on introductory training on EHR in a one-on-one setting to ensure all end-users have proper support while under the supervision of Senior Analysts, or Application Trainers.
• Utilizes the service management and ticketing system to track all reports, updates, and incidents to ensure all issues are properly tracked accurately and effectively.
• Handles any unresolved, complex and critical incidents, while escalating issues to Senior Analysts and Leadership with proper documentation of issues and the impact on users if necessary.

Benefits

• At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree