Cadence - Senior Application Advisor

Nordic Healthcare Group (NHG)

1d

About The Position

The Cadence Senior Application Advisor - Managed Services provides expert Epic EHR design, build, testing, and advanced troubleshooting services for Nordic clients. The role oversees customer engagements and mentors other Managed Services team members, using technical and interpersonal skills to guide internal and customer teams toward resolution of application-related issues.

The advisor supports complex customers by maintaining the integrity, integration, and stability of Epic applications; translating customer needs into requirements; and performing system build and testing. The role also anticipates the effects of changes across integrated applications and systems, supports onboarding of new team members, explains complex setups and impacts to varied audiences, creates process documentation, and coaches colleagues.

Requirements

• Active Epic Cadence certification.
• Post-secondary education or equivalent experience.
• At least 5 years of experience implementing, training, or supporting Epic modules.
• Demonstrated alignment with Nordic’s core values (maxims).
• Proven problem-solving and technical skills.
• Excellent written and verbal communication skills, including the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively within a team environment.
• Experience with ticketing systems and change management processes.
• Strong customer service track record.
• Sound judgment and appropriate escalation practices.
• Ability to participate in on-call rotations outside core business hours, including nights and weekends.
• Ability to travel up to 10%.

Nice To Haves

• Additional Epic Prelude, Grand Central, Referrals, Welcome, or RTE certifications and/or experience, with a well-rounded understanding of Epic scheduling functionality, workflows, and integration points.
• Knowledge of ITIL processes.
• Prior management, project management, and system implementation experience.

Responsibilities

• Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for complex customers.
• Fulfill customer system requests by analyzing issues within the application and across integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing.
• Anticipate the impact of changes on other applications and systems and take steps to manage those impacts.
• Oversee and participate in onboarding new team members to the customer support team, including orienting them to client configurations and processes and introducing them to customer counterparts.
• Explain complex system setups and impacts clearly to internal staff and customer counterparts, including IT and operational leadership.
• Create documentation that enables consistent process execution.
• Identify opportunities to delegate work to support team members for their growth, with appropriate guidance and oversight.
• Mentor and coach team members in technical and interpersonal skills, including time management, communication, project management, and escalation.
• Provide timely, constructive feedback that builds confidence and supports continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree