Netsuite/Salesforce Senior Application Administrator

IonQ•Bothell, WA

13d•Hybrid

About The Position

IonQ is seeking a strategic and hands-on Business Systems Manager to lead the administration and optimization of its core enterprise applications. This role is responsible for the security, health, and roadmap of its Salesforce (CRM) and NetSuite (ERP) environments. The ideal candidate thrives at the intersection of IT and Business Operations, ensuring systems are secure, scalable, integrated, and delivering maximum value to internal stakeholders. This role can work onsite or hybrid from our College Park, MD or Bothell, WA offices, with a fully remote option available for the right candidate. Travel is up to 10%, domestic or international.

Requirements

5+ years of experience managing enterprise systems, with at least 3 years specifically overseeing both Salesforce and NetSuite.
Strong understanding of the Lead-to-Cash process and how data flows from an Opportunity to an Invoice.
Experience leading complex system migrations or implementations using Agile or Waterfall methodologies.
Advanced proficiency in data mapping and reporting across multiple platforms.
Experience managing Salesforce within FedRAMP-authorized environments.

Nice To Haves

Salesforce Certified Administrator/Platform App Builder or NetSuite Administrator/ERP Consultant certifications.
Ability to explain complex API limitations to a Finance Director and business requirements to a Developer.
Ability to build systems that can handle 10x the current volume.
Understanding that a small change in a Salesforce picklist can have a massive ripple effect on NetSuite's General Ledger.

Responsibilities

Serve as the Internal Product Owner for Salesforce and NetSuite in the IT organization, aligning technical capabilities with business goals.
Manage the evaluation, selection, and implementation of third-party "add-on" applications (e.g., CPQ, Celigo, Avalara).
Manage system security, user permissions, and compliance (SOX/GDPR) across both platforms.
Develop and maintain a help desk ticketing infrastructure to assist users with technical requests.
Partner with Sales, Finance, and Marketing leadership to translate business requirements into technical specifications.
Lead IT integration work streams for corporate acquisitions, overseeing the seamless migration of newly acquired entities into NetSuite.
Oversee integration middleware (e.g., Boomi, Celigo, or MuleSoft) to ensure reliable data exchanges.
Facilitate User Acceptance Testing (UAT) and post-deployment support for major system updates.