Senior APIM / CXI Engineer

Capgemini • Nashville, TN

2d • Hybrid

About The Position

The Senior APIM / CXI Engineer Lead is responsible for designing, building, and governing API and experience integration platforms that enable consistent, secure, and scalable customer and partner experiences. This role combines hands-on engineering, platform ownership, and technical leadership, serving as a bridge between backend systems, digital channels, and customer experience platforms.

Requirements

• 8+ years of experience in software engineering, integration, or platform engineering.
• 4+ years of hands-on experience with API management platforms (e.g., Azure APIM, Apigee, MuleSoft, Kong, AWS API Gateway).
• Strong expertise in RESTful API design, HTTP, and API modeling.
• Experience designing experience-layer or BFF-style APIs.
• Strong understanding of API security and identity patterns.
• Experience operating APIs in cloud or hybrid environments (Azure, AWS, GCP).
• Solid networking fundamentals (TLS, DNS, load balancing).
• CI/CD pipeline implementation and automation experience.
• Infrastructure-as-Code expertise (Terraform, ARM/Bicep, CloudFormation).

Nice To Haves

• Familiarity with containers and orchestration (Docker, Kubernetes) is a plus.

Responsibilities

• Lead the design, implementation, and evolution of enterprise API management and CX integration platforms.
• Establish and enforce API standards, patterns, and governance aligned to customer and partner experience needs.
• Drive adoption of API-first and experience-led integration principles across delivery teams.
• Act as the technical owner for experience and gateway-layer APIs.
• Design and build REST, GraphQL, and experience-layer APIs (e.g., BFFs, Experience APIs).
• Configure and manage API gateway capabilities including: Routing and mediation, Security policies, Throttling and rate limiting.
• Implement API lifecycle management: design, versioning, deployment, deprecation, and retirement.
• Support APIs tailored for mobile, web, omnichannel, and partner consumption.
• Implement API security controls such as: OAuth 2.0, OpenID Connect, JWT, mTLS and API key strategies, Rate limiting and abuse protection.
• Integrate APIs with CIAM/IAM solutions.
• Ensure APIs meet enterprise security, privacy, and regulatory requirements.
• Build and maintain CI/CD pipelines for API and integration components.
• Automate infrastructure and configuration using Infrastructure as Code.
• Enable monitoring, logging, and tracing at the API and experience level.
• Support zero-downtime deployments and resiliency patterns for customer-facing APIs.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed