Senior APIM / CXI Engineer

ITTConnect • Nashville, TN

22h • Onsite

About The Position

ITTConnect is seeking a Senior APIM / CXI Engineer to work on site for a client in the Nashville, TN or Columbus, OH area. This is a contract position with a client that is a global leader in consulting, digital transformation, technology and engineering services with over 300,000 team members in nearly 50 countries. The end client is in the Utilities sector. The Senior APIM / CXI Engineer will support customer-facing integration initiatives within the CXI domain while also contributing to broader API platform efforts. This role will split time between customer-driven integration work and Azure API Management (APIM) responsibilities, including potential involvement in the Gigawatt.ai API service build-out. The ideal candidate is hands-on with APIM and experienced in supporting customer-facing APIs and integrations, with the ability to operate across multiple work streams.

Requirements

• Strong hands-on experience with Azure API Management (APIM)
• Experience building and supporting customer-facing APIs / integrations
• Solid understanding of RESTful API design and integration patterns
• Experience with API security (OAuth2, JWT, rate limiting)
• Ability to work across multiple workstreams and stakeholders
• Strong communication skills with both technical and business teams

Nice To Haves

• Experience with customer experience platforms / CX systems integration
• Exposure to event-driven architecture (Kafka, streaming)
• Experience supporting large-scale enterprise API ecosystems
• Familiarity with energy/utilities domain or similar large enterprise environments
• Experience contributing to greenfield API platform build-outs
• Familiar with Utilities companies.

Responsibilities

• Design and implement APIs using Azure API Management (APIM) for customer-facing use cases
• Support CXI (Customer Experience Integration) initiatives, enabling seamless integration across customer platforms and services
• Collaborate with business and product teams to translate customer requirements into scalable API solutions
• Contribute to Gigawatt API service build-out as needed
• Implement API policies (security, throttling, transformation, routing)
• Support API lifecycle management: design, versioning, publishing, and governance
• Ensure APIs meet performance, scalability, and security standards
• Work across multiple initiatives, balancing CXI priorities and platform work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed