Senior Analyst

BMO•Toronto, ON

10d•CA$50,100 - CA$93,000

About The Position

Provides subject matter expertise to support the management and implementation of the project to wind down the Canada Emergency Business Account (CEBA), a federal government program that provided interest-free loans to support small businesses and not-for-profits during the COVID-19 pandemic. Manage CEBA email channel by responding to questions and requests based on established Standard Operating Procedures. Triage incoming emails to appropriate staff by reviewing each case to determine appropriate tier for resolution (Tier 2, French, etc) based on the level of investigation or response required. Investigate requests that are more substantial by gathering all relevant information and consolidating into standardized emails for CEBA Manager to review and communicate to appropriate stakeholders. Conduct daily huddles with CEBA Manager to advise on any updates coming from Export Development Canada (EDC) or other government resources, as well as any changes in bank policies. Identify and understand the purpose of the various systems and reporting requirements involving CEBA. Identify measures and factors needed to maintain consistency and standardization of responses. Adhere to established governance including any recommended reporting on overall volumes, status, and service levels objectives. Maintain up-to-date knowledge and understanding of CEBA processes, reports, FAQs and guidance. Adhere to established process and procedures to ensure smooth delivery and support levels. Contribute where possible to the development and enhancement of the SOP. Conducts independent analysis and assessment to resolve strategic issues. Builds effective relationships with stakeholders. Monitors and tracks performance, and addresses any issues. Designs and produces regular and ad-hoc reports. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Executes work to deliver timely, accurate, and efficient service. Develops solutions and makes recommendations where possible based on an understanding of the business strategy and stakeholder needs. Participates in project design where possible to provides advice and subject matter expertise that facilitates achievement of required business results. Helps determine business priorities and best sequence for execution of business/group strategy. Supports change management activities when necessary to coordinate strategic business development initiatives and support implementation logistics. Broader work or accountabilities may be assigned as needed.

Requirements

Typically between 2 - 3 years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
Specialized product knowledge from work experience.
General understanding of the business unit’s risk and regulatory requirements.
Moderate knowledge of the business unit’s transaction fulfillment procedures.
Working knowledge of process and/or project management.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Responsibilities

Manage CEBA email channel by responding to questions and requests based on established Standard Operating Procedures.
Triage incoming emails to appropriate staff by reviewing each case to determine appropriate tier for resolution (Tier 2, French, etc) based on the level of investigation or response required.
Investigate requests that are more substantial by gathering all relevant information and consolidating into standardized emails for CEBA Manager to review and communicate to appropriate stakeholders.
Conduct daily huddles with CEBA Manager to advise on any updates coming from Export Development Canada (EDC) or other government resources, as well as any changes in bank policies.
Identify and understand the purpose of the various systems and reporting requirements involving CEBA.
Identify measures and factors needed to maintain consistency and standardization of responses.
Adhere to established governance including any recommended reporting on overall volumes, status, and service levels objectives.
Maintain up-to-date knowledge and understanding of CEBA processes, reports, FAQs and guidance.
Adhere to established process and procedures to ensure smooth delivery and support levels.
Contribute where possible to the development and enhancement of the SOP.
Conducts independent analysis and assessment to resolve strategic issues.
Builds effective relationships with stakeholders.
Monitors and tracks performance, and addresses any issues.
Designs and produces regular and ad-hoc reports.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Executes work to deliver timely, accurate, and efficient service.
Develops solutions and makes recommendations where possible based on an understanding of the business strategy and stakeholder needs.
Participates in project design where possible to provides advice and subject matter expertise that facilitates achievement of required business results.
Helps determine business priorities and best sequence for execution of business/group strategy.
Supports change management activities when necessary to coordinate strategic business development initiatives and support implementation logistics.
Broader work or accountabilities may be assigned as needed.