Sr Analyst: Memberships & Commercial Operations

CME Group • Chicago, IL

6d • $73,500 - $122,500

About The Position

The Senior Analyst is a critical operations support role focused on improving business processes and modernizing membership and commercial operations. The role partners closely with the Global Head of Sales Operations and the Director of Memberships & Sales Operations, with work organized around membership process improvement and operational excellence, client support and concierge activities, and sales operations cross-training and support.

The position reviews membership workflows, identifies bottlenecks, and implements or supports automation and other improvements. It helps improve document intake and storage, standardize process documentation and training, assess case-management solutions, improve client forms and experiences, and support migration to a new client-facing portal. The analyst also owns the end-to-end flow of membership-related data across CME internal systems and contributes to improved coordination, accuracy, and efficiency.

The role participates in client calls and assists with corporate membership and cross-exchange incentive program onboarding. It develops reporting and dashboards for program metrics, tracks application status and team KPIs, and supports management with ad hoc reporting and analysis. It also co-leads projects with Sales Operations and coordinates go-to-market campaign calls with Sales, Product, Research, Data Analytics, and Marketing.

Requirements

• Ability to transform raw data into sophisticated, standardized reports that provide clear commercial insights for leadership.
• Proactive, systems-oriented problem-solving focused on long-term scalability and continuous improvement of the technology ecosystem.
• Ability to identify bottlenecks or manual inefficiencies and present solutions or implement automated workflows that increase team speed and reduce operational risk.
• Interpersonal skills to lead cross-functional projects and work across diverse internal teams to optimize processes.
• Willingness to learn and a high appetite for taking on new information and projects.

Responsibilities

• Review day-to-day membership team processes, identify bottlenecks, and lead implementation of automated solutions to streamline workflows.
• Review document intake and storage processes and identify tools to enhance workflows.
• Document membership team processes and develop standardized training materials for current and new team members.
• Review case-management solutions and implement a queue management system for client onboarding related to the seat market.
• Use DocuSign and other digitized forms to improve customer experience, reduce errors, and save time for clients and internal teams.
• Support the transition to a new client-facing portal and ensure corporate membership processes are migrated and optimized for a digital environment.
• Own the end-to-end flow of membership-related data across CME internal systems and support improved systems coordination, information flow, accuracy, and efficiency.
• Evaluate membership processes and communications that directly affect clients and FCM partners for efficiency and effectiveness.
• Continuously improve team processes and collaborate with stakeholders to drive operational effectiveness and efficiency.
• Participate in client calls as part of CME’s concierge team and assist clients with corporate member and cross-exchange incentive program onboarding.
• Develop reporting and dashboards to track corporate membership and incentive program metrics and ensure consistency, accuracy, and scalability.
• Report key team metrics, including application status and KPIs such as average onboarding days in progress.
• Support management with ad hoc reporting and data-analysis projects for strategic initiatives.
• Co-lead high-priority Sales Operations projects focused on global sales processes, CRM utilization, and operational effectiveness.
• Participate in and coordinate go-to-market campaign calls with Sales, Product, Research, Data Analytics, and Marketing teams.

Benefits

• Competitive total rewards package.
• Annual target bonus opportunity.
• Opportunity to become an owner in the company through a broad-based equity program.
• Comprehensive health coverage.
• Retirement package with a 401(k) and active pension plan.
• Education reimbursement.
• Paid time off.
• Mental health benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed