Senior Analyst, Tenant (Commercial) Recoveries

Realty Income Corporation • San Diego, CA

8d • $66,122 - $94,887 • Hybrid

About The Position

Realty Income is seeking an experienced Senior Analyst Real Estate Finance & Operations (Senior Analyst, Tenant (Commercial) Recoveries) to support the administration and execution of tenant recovery programs, including CAM, insurance, tax, and fixed recovery billings. This role involves performing lease reviews, reconciliation activities, tenant ledger analysis, and dispute resolution to ensure accurate billing and compliance with lease requirements. The Senior Analyst will partner with internal and external stakeholders and provide guidance and training to fellow analysts.

Requirements

• Knowledge of commercial tenant ledgers and general ledger accounting is required.
• Experience with commercial real estate is required.
• Strong knowledge of and ability to use Microsoft Office, Outlook, Word, Excel, and PowerPoint.
• Ability to identify information to clarify a situation, seek that information from appropriate, multiple sources, and use skillful questioning to abstract the information.
• Ability to recognize discrepancies and inconsistencies in available information.
• Ability to organize complex information and materials for others.
• Strong oral and written communication skills.
• Ability to cultivate and maintain positive, working relationships.
• Demonstrates initiative, dependability, strong organizational skills, detail-oriented, and a desire to learn and assume increasing responsibility over time.
• Demonstrates integrity and commitment to the highest ethical standards and personal values.
• Bachelor’s degree in accounting, finance, business administration, or related field.
• 3 or more years of work experience.

Nice To Haves

• Real Estate Investment Trust (REIT) experience preferred.
• Hands-on Yardi Voyager experience is preferred.

Responsibilities

• Prepare and complete insurance, tax, and CAM reconciliations accurately and timely.
• Review, validate, and approve insurance and tax reconciliations prepared by third-party service providers.
• Research and resolve outstanding reconciliation variances, payment discrepancies, and related tenant inquiries.
• Partner with Rent Specialists to review NNN recoveries, rent receipts, and tenant ledger activity for accuracy and lease compliance.
• Maintain and monitor fixed CAM schedules, coordinating updates with the Lease Administration team for accurate billing.
• Maintain and analyze recovery tracking tools to support reporting, workflow management, and reconciliation deadlines.
• Analyze and interpret leases, amendments, title documents, and related legal agreements to support CAM, tax, and insurance recoveries while maintaining accurate lease information in Yardi.
• Act as the point of contact for all tenant inquiries involving CAM payments, reconciliations, supporting documents, disputes, and related items.
• Facilitate updates to recovery estimates and billing schedules based on current reconciliation activity and lease requirements.
• Support year-end audits, data validation efforts, and special projects to improve operational efficiency and data accuracy.
• Review general ledger activity and prepare or process journal entries.
• Provide follow-up with tenants on delinquencies and update accounts receivable notes and trackers.
• Accommodate various requests for information relating to third-party management.
• Maintain third-party management and association contacts and serve as a primary liaison for payment inquiries, disputes, and service requests.
• Obtain, review, and maintain W-9 forms and certificates of insurance to support vendor compliance and risk management requirements.
• Review, process, and track third-party association invoices through Yardi workflows and maintain recurring invoice templates.
• Review accounts payable activity to identify missing invoices, request supporting documentation, and ensure complete expense records.
• Enhance Microsoft Power BI reporting to accurately reflect the status of CAM third-party invoice payments, insurance reconciliations, tax reconciliations, and CAM reconciliations.
• Develop comprehensive training strategies, initiatives, and materials for the analyst team.
• Train internal and contracted analysts.
• Provide mentorship and technical guidance to analysts.
• Develop and maintain process documentation and SOPs.
• Oversee and coordinate third-party recovery support resources.
• Lead selected projects, year-end audits, and special initiatives.
• Manage and review moderate-to-complex CAM reconciliations.
• Provide technical oversight and quality review of reconciliations prepared by analysts and third-party providers.

Benefits

• Healthcare insurance
• Dental insurance
• Vision insurance
• 401(k)-retirement plan with a company match of 50% up to 6% of eligible compensation
• Wellness benefits
• Financial benefits
• Work/lifestyle-specific benefits
• Generous PTO accrual
• 12 paid holidays
• Paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Senior