Senior Analyst, Strategy & Business Operations - Customer, Pricing & Packaging
About The Position
RingCentral is seeking a Senior Analyst to join its Strategy & Business Operations team. The role focuses on building automated customer analytics products and data pipelines using Python and AI tools to inform pricing and packaging decisions. The position is based in Belmont, California, and requires working in the office four days per week. The analyst will develop customer journey analytics and Voice of Customer products, analyze customer and pricing data, and replace manual reporting with automated tools. They will collaborate with Product, Finance, Sales, and Customer Success to establish consistent metrics, document reusable analytical methods, and present findings and recommendations to senior leaders, including VP- and C-suite-level executives. Success milestones include learning customer data sources and aligning metric definitions in the first three months; launching automated Voice of Customer and customer journey dashboards and presenting pricing recommendations within six months; and taking full ownership of customer and pricing analytics, retiring manual reporting, and delivering analysis that informs executive decisions within 12 months.
Requirements
- At least 4 years of experience in strategy, business operations, analytics, or management consulting.
- Hands-on experience with Python (such as pandas), SQL, and cloud data warehouses (such as Snowflake or BigQuery) to build, test, and maintain automated data pipelines and tools.
- Proficiency in leveraging and reviewing AI coding tools such as Claude Code, Cursor, or GitHub Copilot.
- Strong communication skills and ability to translate complex data into concise executive recommendations.
- Ability to work in the Belmont, California office four days a week.
Nice To Haves
- Experience at a management consulting firm, including a consulting firm's capability center or global delivery center.
- An advanced degree (MBA, master's, or PhD), ideally in a quantitative field.
- Experience with pricing and packaging, customer analytics, or Voice of Customer programs at a software company.
Responsibilities
- Build and maintain live customer journey analytics and Voice of Customer products combining product usage, support, survey, and CRM data.
- Analyze plan mix, discounting, and customer behavior to support pricing and packaging decisions, and provide clear recommendations to executives.
- Replace manual data pulls and slide-based reporting with automated pipelines and tools.
- Analyze large datasets using Python and SQL, and document methods so others can reuse and review them.
- Work with Product, Finance, Sales, and Customer Success to define metrics and maintain consistency across teams.
- Present findings to senior leaders, including the VP and C-suite.
- Deliver automated data refreshes, pricing analyses, dashboards, documented code, and end-to-end customer and pricing analytics.
Benefits
- Comprehensive medical, dental, vision, disability, and life insurance.
- Health Savings Account (HSA), Flexible Spending Accounts (FSAs), and commuter benefits.
- 401(k) match and Employee Stock Purchase Plan (ESPP).
- Paid time off and paid sick leave.
- Paid parental and pregnancy leave.
- Family-forming benefits, including IVF, preservation, and adoption support.
- Emergency backup care for children, adults, and pets.
- Employee Assistance Program (EAP) with 24/7 access to counseling sessions.
- Free legal services, including legal advice, document creation, and estate planning.
- Employee bonus referral program.
- Debt refinancing assistance.
- Employee perks and discounts program.
- Eligibility for equity.
- Vacation and parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
