Senior Analyst, Strategy & Business Operations - Customer, Pricing & Packaging

RingCentral•Belmont, CA

23h•Onsite

About The Position

RingCentral is seeking a Senior Analyst to join its Strategy & Business Operations team. The role builds automated customer analytics products and data pipelines using Python and AI tools to inform pricing and packaging decisions. It is based in Belmont, California, and requires working in the office four days a week. The analyst will combine product usage, support, survey, and CRM data to develop customer journey analytics and Voice of Customer products. The role also analyzes pricing, packaging, plan mix, discounting, and customer behavior, then turns the results into clear recommendations for executives. It replaces manual data pulls and slide-based reporting with automated pipelines and tools, and collaborates with Product, Finance, Sales, and Customer Success to define and maintain consistent metrics. Success milestones include learning customer data sources and metric definitions, shipping an automated data refresh, and delivering an initial pricing analysis in the first three months; launching automated dashboards and presenting recommendations in six months; and owning end-to-end customer and pricing analytics, retiring manual reporting, and delivering analysis that shapes executive decisions within 12 months.

Requirements

At least 4 years of experience in strategy, business operations, analytics, or management consulting.
Hands-on experience with Python (such as pandas), SQL, and cloud data warehouses (such as Snowflake or BigQuery) to build, test, and maintain automated data pipelines and tools.
Proficiency in leveraging and reviewing AI coding tools such as Claude Code, Cursor, or GitHub Copilot.
Strong communication skills and the ability to translate complex data into concise executive recommendations.
Ability to work in-office in Belmont, California, four days a week.

Nice To Haves

Experience at a management consulting firm, including a consulting firm's capability center or global delivery center.
An advanced degree (MBA, master's, or PhD), ideally in a quantitative field.
Experience with pricing and packaging, customer analytics, or Voice of Customer programs at a software company.

Responsibilities

Build and maintain live customer journey analytics and Voice of Customer products using product usage, support, survey, and CRM data.
Analyze plan mix, discounting, and customer behavior to support pricing and packaging decisions, and present clear recommendations to executives.
Replace manual data pulls and slide-based reporting with automated pipelines and tools.
Analyze large datasets with Python and SQL, and document methods so others can reuse and validate them.
Work with Product, Finance, Sales, and Customer Success to define metrics and maintain consistency across teams.
Present findings to senior leaders, including the VP and C-suite.
Own end-to-end customer and pricing analytics, retire manual reporting, and deliver strategic analysis that informs executive decision-making.

Benefits

Comprehensive medical, dental, vision, disability, and life insurance.
Health Savings Account (HSA), Flexible Spending Accounts (FSAs), and commuter benefits.
401(k) match and employee stock purchase plan (ESPP).
Paid time off and paid sick leave.
Paid parental and pregnancy leave.
Family-forming benefits, including IVF, preservation, and adoption.
Emergency backup care for children, adults, and pets.
Employee Assistance Program (EAP) with counseling sessions available 24/7.
Free legal services, including legal advice, document creation, and estate planning.
Employee bonus referral program.
Debt refinancing assistance.
Employee perks and discounts program.
Eligibility for equity.