Senior Analyst, Strategy & Business Operations - P&T Transformation & Product Adoption
About The Position
RingCentral is seeking a Senior Analyst in Strategy & Business Operations to lead live product adoption insights and support P&T (Product & Technology) transformation programs. In this role, you will replace manual reporting with automated tools you build using Python and AI coding tools. The company is a global leader in agentic voice AI-powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. With over $2.5B in ARR and $250M invested in R&D annually, RingCentral is building the future of AI-powered business communications.
Requirements
- 4+ years in strategy, business operations, product analytics, or management consulting.
- Proficiency in Python (e.g., pandas) to write, test, and maintain custom data analysis tools.
- Experience analyzing large datasets via SQL and cloud data warehouses (Snowflake, BigQuery).
- Hands-on experience using and evaluating AI coding assistants (Claude Code, Cursor, GitHub Copilot).
- Strong executive presence and communication skills to clearly convey complex findings.
- Ability to work on-site in Belmont, CA 4 days a week.
Nice To Haves
- Management consulting background (including global delivery/capability centers).
- Advanced degree (MBA, Master's, or PhD), preferably in a quantitative field.
- Background in product analytics, adoption tracking, or tech transformation programs at scale.
Responsibilities
- Build and maintain automated product adoption insights tracking customer usage and telemetry over time.
- Support P&T transformation initiatives with data baselines, tracking, and strategic analysis.
- Automate adoption and program reporting to eliminate manual tracking processes.
- Analyze large datasets using Python and SQL, maintaining reusable documentation.
- Partner with Product, Engineering, and Finance cross-functional leaders to standardize core metrics.
- Present actionable insights and recommendations to senior leadership, including VPs and the C-suite.
Benefits
- Medical, dental, vision, disability, and life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSA), and commuter benefits
- 401(k) match and Employee Stock Purchase Plan (ESPP)
- Paid time off and paid sick leave
- Paid parental and pregnancy leave, with gift boxes for new parents
- Family-forming benefits, including IVF, fertility preservation, and adoption support
- Emergency backup care for children, adults, and pets
- Employee Assistance Program with counseling sessions available 24/7
- Free legal services, including legal advice, document creation, and estate planning
- Employee referral bonus program
- Student loan refinancing assistance
- Employee perks and discounts program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
