Senior Analyst, Strategic Account Management - Managed Services
About The Position
The Senior Analyst, Strategic Account Management, plays a critical role in driving business growth through comprehensive analysis, forecasting, and strategic planning. This position requires expertise in managing key accounts, developing sales proposals, and enhancing customer retention by leveraging data insights and industry knowledge. The role involves collaborating with stakeholders to deliver tailored solutions, supporting onboarding processes, and identifying opportunities for process improvements. The successful candidate will apply strong business acumen and analytical skills to influence decision-making and contribute to the achievement of organizational objectives within a dynamic commercial environment. The Client Services team collaborates closely with Ad Sales to manage advertiser campaigns from planning through completion. Serving as the primary contact for advertisers and agencies, the team ensures seamless campaign launch, pacing, optimization, and billing. They drive revenue growth by identifying new opportunities and enhancing product offerings while maintaining key account health. The team delivers actionable insights through performance reviews and partners with Sales, Ad Ops, Legal, Finance, IT, RevOps, and Product Marketing to resolve challenges and scale solutions across the business.
Requirements
- Proven expertise in strategic account planning, sales forecasting, and revenue estimation techniques.
- Strong skills in stakeholder management, including identification, engagement, and communication across organizational levels.
- Demonstrated ability in customer relationship management and retention strategies to drive business growth.
- Experience with sales proposals, presentations, and negotiation techniques to secure and expand accounts.
- Proficiency in data analysis and business process improvement to support decision-making and operational efficiency.
- Knowledge of product features, value propositions, and industry trends relevant to assigned business areas.
- Ability to manage onboarding processes and resolve integration issues for customer success.
Nice To Haves
- Experience in sales.
Responsibilities
- Analyze market trends, regulatory changes, and industry data to inform strategic account planning and forecasting.
- Develop and maintain strong relationships with key stakeholders to support customer retention and business growth.
- Collaborate with cross-functional teams to deliver tailored product and service solutions aligned with customer needs.
- Prepare and present sales proposals and forecasts using relevant tools and data analytics.
- Drive onboarding processes for assigned accounts, resolving issues and identifying integration opportunities.
- Support continuous process improvements to enhance account management effectiveness and operational efficiency.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
