Senior Analyst - SOC Performance and Execution

United Airlines•Arlington Heights, IL

5d•$81,795 - $106,602•Hybrid

About The Position

Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you. The Senior Analyst - SOC Performance & Execution works collaboratively with multiple departments and stations to support the goals, objectives, and projects of the Airport Operations Execution Team. This position is responsible for providing information that supports station operations using existing data to evaluate operational performance and communicating results to identify and make recommendations for improvements. The analyst will develop presentations, generate performance reports, and is responsible for supporting the organization with suggestions for new tools and methods of reporting to meet business goals. This individual will use knowledge of operational performance to create new ideas, take them from concept to deployment and collaborate with various teams.

Requirements

Bachelor's degree or 4 years of relevant work experience
2+ years of experience in a strategic operational role required (Airline/Airport related preferred)
Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
Strong knowledge of airport and network operations
Proficient in the use of Microsoft Office products (Excel, Word, Power Point)
Ability to work with cross functional groups- strong relationship building skills
Strong interpersonal, verbal and presentation skills
Highly organized, and the ability to multi-task competing priorities
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Must be willing and able to travel a minimum of 10%
Must be willing and able to work at the Arlington Heights facility in office 10 days a month as a hybrid schedule
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

1+ years of leadership experience with projects
Project management experience

Responsibilities

Provides project management support and represents the priorities of the SOCs and Line Station Ops Reps across all projects & portfolios that will directly impact the leaders in these Ops Control roles; Advocating for these teams and the ability coordinate / consolidate varying needs across the system is critical
Partnering with operational leaders and other stakeholders to support a strategic vision for the future of the SOCs, enabling their ability to fully operate a growing flight schedule
Coordinate with training and change management teams to deliver effective communication and training programs that support the successful launch of new or updated tools and procedures.
Coordinates with the Policy & Procedures team to support updates to the Station Operations Manual (SOM) and ensure the accuracy of the contents within.
Support airport operations emergency readiness and business continuity functions