Senior Analyst, SBS Products

American Express•Toronto, ON

1d•CA$68,000 - CA$102,000

About The Position

As a Senior Analyst, SBS Products, you will play an important role in shaping the future of our Small Business Card portfolio. This role is ideal for a strategic thinker who is equally comfortable analyzing data, developing product strategy, and leading cross-functional initiatives from concept through execution. You will own key aspects of our Business Platinum, Business Gold Rewards, and broader SBS product portfolio, identifying opportunities to drive growth, strengthen competitive differentiation, and enhance the Cardmember experience. Working with Marketing, Servicing, Technology, Finance, Compliance, and other business partners, you will influence decisions, build alignment, and help bring new products, capabilities, and customer experiences to market. The ideal candidate is naturally curious, proactive, and confident operating in a dynamic environment. They see opportunities, take initiative without waiting for direction, and can independently lead complex projects while bringing stakeholders along for the journey. At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Requirements

Strategic thinking.
Ability to analyze data.
Ability to develop product strategy.
Ability to lead cross-functional initiatives from concept through execution.
Ability to identify opportunities to drive growth, strengthen competitive differentiation, and enhance the Cardmember experience.
Ability to influence decisions and build alignment.
Natural curiosity.
Proactiveness.
Confidence operating in a dynamic environment.
Ability to see opportunities and take initiative.
Ability to independently lead complex projects.
Ability to bring stakeholders along for the journey.
Strong risk mindset.
Commitment to upholding the brand promise of trust, security, and service.

Responsibilities

Shaping the future of the Small Business Card portfolio.
Analyzing data, developing product strategy, and leading cross-functional initiatives.
Owning key aspects of the Business Platinum, Business Gold Rewards, and broader SBS product portfolio.
Identifying opportunities to drive growth, strengthen competitive differentiation, and enhance the Cardmember experience.
Influencing decisions, building alignment, and bringing new products, capabilities, and customer experiences to market by working with Marketing, Servicing, Technology, Finance, Compliance, and other business partners.
Operating in a dynamic environment.
Taking initiative without waiting for direction.
Independently leading complex projects while bringing stakeholders along for the journey.