Senior Analyst - Ancillary Products

United Airlines•Chicago, IL

1d•$81,795 - $106,602•Hybrid

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Becoming the best airline is an adventure. And our Pricing & Revenue Management team is providing fuel for that journey by ensuring that we maximize our ticket revenue on every single flight across our network – both domestically and internationally – while giving our customers various product offerings for their travel. By analyzing market trends and forecasting consumer demand, this team works hard to ensure we are selling the right number of tickets at the right price to optimize our revenue and run a profitable airline. The Ancillary Products team, a part of United’s Digital Technology division, manages a multi-billion-dollar portfolio of travel add-ons including Economy Plus, upgrades, seat assignments, checked bags, Wi-Fi, travel insurance, and more. As an Ancillary Products Senior Analyst, your mission is to improve revenue performance and customer satisfaction for United’s ancillary portfolio through offer optimization, data analyses, and implementation of product strategy. You will have the opportunity to influence strategy and investment for high-margin ancillary products, improve customers’ flight experience, and impact United's bottom line.

Requirements

Bachelor's degree required
3-5 years of experience required, preferably in an analytical role
Analytical mindset, quantitative orientation required with working knowledge of at least one database querying language (SQL, Python, etc.)
Strong passion to solve business problems with data
Self-motivated – If you don’t know the answer, you’ll reach out and find somebody who does
Poised and confident presenting insights to team leaders and working group stakeholders
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Experience in Airline Merchandising, Revenue Management, Management Consulting, or similar commercially-focused roles a plus
Technical experience or aptitude to learn data visualization (Tableau, Spotfire) and website analytics platforms (Google Analytics, Quantum Metric)
Basic project management skills and experience preferred
Familiarity with airlines and/or ancillary products

Responsibilities

Function as a product owner for lower profile portfolio products.
Develop and maintain subject matter expertise in all product aspects including financial performance, policies and procedures, NPS, and optimization initiatives
Implement product pricing tests and evaluate impact
Conduct competitive analyses and identify new product initiatives; forecast revenue opportunities and assist on business cases to justify investments
Collaborate on cross-functional marketing efforts and optimization to drive revenue through email, digital marketing, social media, and other digital content
Maintain forecast models for ancillary product revenue each period
Utilize array of applications to mine and analyze product and performance data
Develop dashboards to visually represent key performance indicators
Support and execute timely ad-hoc analyses
Foster teamwork, contribute to strategic discussions and deliver results
Take the initiative upon identifying areas of opportunity
Work collaboratively across functions and create an inclusive environment with people at all levels of the organization
Drive smaller workstreams independently and larger workstreams with support in the context of a broader team project
Participate in cross-functional initiatives, collaborating effectively with multiple stakeholders and providing timely and succinct updates
Develop and present effective materials to stakeholders and team leaders