Senior Analyst Quality Enablement

Hilton • McLean, VA

1d • Onsite

About The Position

This role is based at our corporate office in McLean, VA. This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, Brand Management, Innovation, Architecture and Design owner relations, and more, supporting all of Hilton's unique brands across the Americas. The Quality Governance & Strategy program is a core pillar of Hilton RISE (Rewarding Improvements in Stay Experience). This position sits within Brand Management Americas and plays a critical role in advancing Hilton's commitment to exceptional product quality and guest experience at scale. The Senior Analyst Quality Enablement, reporting to the Director Quality Governance & Strategy, will drive the operational rigor, analytical accuracy, and cross-enterprise alignment required to govern and evolve the program across a complex, multi-brand portfolio.

Requirements

• Three (3) years of experience in an analyst, operations, program management, or enterprise support role.
• Advanced Excel skills (pivot tables, complex formulas, lookups) and experience managing detailed trackers and recurring reporting.
• Proven track record of independently managing workstreams, setting priorities, and delivering accurate results.
• Strong written and verbal communication skills, with experience preparing succinct, leadership ready materials.
• Travel up to 10%

Nice To Haves

• Bachelor's degree in business, Finance, Analytics, Operations, or a related field.
• Experience in hospitality, franchising, real estate or multi-brand environments with an understanding of owner/franchisee dynamics
• Familiarity with product quality and asset lifecycle management, including QA audits, renovations, PIPs, design approvals and related governance model supporting compliance programs, governance processes, or large‑scale enterprise initiatives.
• Experience operating with a change management and program mindset, defining success metrics, cross-functional process design and supporting adoption at scale.
• Hands-on experience partnering with technology and platform teams (e.g., workflow tools, data/reporting systems, Salesforce or similar CRM platforms).

Responsibilities

• Oversee validation of hotel and owner fee eligibility, ensuring accuracy of inputs, calculations, and escalation handling across weekly and ad‑hoc reporting.
• Manage recurring program cadences, including preparation of materials, tracking actions and decisions from weekly Quality Fees leadership calls, and following through on updates.
• Produce and maintain weekly Quality Fees performance reporting, synthesizing trends, risks, and program impact for senior leadership audiences.
• Support the Director in communicating program insights, resolving eligibility escalations, and preparing executive-level governance materials.
• Maintain enterprise Quality Fees documentation, including FAQs, program guidance, standards language, and owner facing materials, ensuring version control and alignment with approved updates.
• Partnership with the enterprise platform and analytics teams to improve eligibility tracking, data integrity, reporting automation, and self service visibility for corporate stakeholders.
• Draft clear, leadership ready materials (PPTs, briefs, summaries) to support VP/SVP level reviews and decisions.
• Support the scaling of Quality Fees through repeatable governance, automation, and stakeholder engagement.
• Maintain accurate program trackers, decision logs, and reporting dashboards that support enterprise visibility and audit readiness.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

What This Job Offers

• Job Type: Full-time
• Career Level: Senior