Teammate Enablement Analyst

Truist Bank•Atlanta, GA

1d•Onsite

About The Position

Responsible for ownership of the teammate learning experience for assigned verticals and/or projects. Provide oversight, analysis and support related to all training requirements. Where appropriate, leverage internal capabilities to deliver formalized coaching, training and communication on various topics to drive teammate engagement. There is a 5 day in-office expectation.

Requirements

Minimum of three years of mortgage banking experience, preferably in Retail Production, Correspondent Lending, or Servicing
Ability to independently synthesize complex information and translate into training & enablement materials easily consumed by teammates
Advanced skills in presentation
Engaging communication style, both in-person and virtually
Demonstrated strong problem-solving and analytical skills
Strong organizational and planning skills
Excellent relationship-building skills

Nice To Haves

Bachelor's degree in Business or related field, or equivalent education and related training.
Experience with adult learning methodology
Working knowledge in all areas across Mortgage: Retail Origination & Fulfillment, Correspondent, Servicing, Capital Markets, Strategic Growth and Risk (BURM)
Experience working in an Agile environment

Responsibilities

Drive and support the overall training strategy to drive high teammate engagement within Mortgage. Partner with various entities (Truist Learning, vendors, external & internal partners) to deliver on agreed upon strategy.
Design, build and deliver timely, thorough and engaging need-specific training and enablement topics based on business prioritization and teammate absorption capacity.
Represent team by participating in complex cross-functional initiatives and large-scale projects.
Work with stakeholders to prioritize training needs intake across Mortgage through a change management lens.
Serve as line of business representative and SME for Truist Learning design and material review. Ensure key training courses are reviewed and audited according to internal standards.
Measure the effectiveness of training strategy through reporting, analytics, and surveys.
Contribute in the day-to-day maintenance and oversight of centralized role-based online repository to enable teammate preparation and knowledge.
Stay current on Mortgage guidelines, policies, procedures, and system changes to effectively support teammates.