Senior Analyst, Project Management

Western Union•Atlanta, GA

3d•$76,000 - $102,000•Hybrid

About The Position

At Western Union, we’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.

Requirements

5+ years of experience in project management, program coordination, business operations, consulting, financial services, or a related field.
4+ years of experience coordinating cross-functional projects and stakeholder activities, managing multiple priorities simultaneously, tracking project commitments, analyzing business issues, and supporting business performance monitoring.
Experience maintaining project plans, timelines, milestones, dependencies, action item trackers, dashboards, scorecards, status reports, and business performance reporting.

Nice To Haves

Bachelor’s degree in business, finance, economics, technology, project management, or a related field required.
Project Management Professional (PMP), Agile, Scrum, Lean, or comparable project/program management certification is preferred.
Experience in financial services, payments, fintech, or another regulated industry is preferred.
Experience analyzing pricing, adoption, operational performance, business goals, customer feedback, and market or industry trends is preferred.
Familiarity with Salesforce, Power BI, Tableau, Jira, Smartsheet, Microsoft Project, or similar tools is a plus.

Responsibilities

Leads and coordinates the activities of a project team for mid-sized projects, including research, analysis, documentation, design/develop testing, problem resolution, training, status reporting, implementation, and post-rollout review/audit.
Creates process flows, develops and performs system testing, and analyzes solutions.
Monitors and evaluates project progress, maintains project documentation and develops presentations for communication.
Creates process flows and test cases, conducts testing, recognizes problem areas, analyzes solutions and makes recommendations for resolution.
Maintain project plans, timelines, milestones, dependencies, and action item trackers for C2B initiatives.
Coordinate meetings, document decisions, communicate project updates, monitor progress, escalate risks, issues, and delays as appropriate, and assist in developing status reports, executive updates, and project documentation.
Identify opportunities to improve project management processes, tools, and operating procedures.
Support the development and maintenance of dashboards, scorecards, and performance reports.
Gather, validate, and analyze business performance data, identify trends and key observations, prepare monthly and quarterly business review materials, monitor key performance indicators, and support analysis of pricing, adoption, operational performance, business goals, and stakeholder commitments.
Develop familiarity with the C2B product portfolio, customer journeys, and operational processes.
Assist with research on competitors, industry trends, customer needs, and market developments; support collection and analysis of customer feedback and operational insights; and help identify process inefficiencies, customer pain points, and opportunities for product enhancements or business cases.
Partner across Product, Technology, Operations, Sales, Marketing, Finance, Risk, and Compliance to support project execution, stakeholder alignment, issue resolution, and timely decision-making.
Facilitate collaboration, clarify expectations, and provide organized updates and recommendations that help teams remain aligned to program objectives.
Support consistent project governance, documentation, reporting discipline, and knowledge management.
Capture lessons learned, recommend improvements to tools and operating procedures, and contribute to stronger visibility into project status, risks, business performance, and delivery outcomes.