Service Operations Process Architecture - Senior Analyst - Process Architecture

Golden 1 Talent Acquisition Team•Sacramento, CA

26d•$93,700 - $110,000•Hybrid

About The Position

This role serves as a senior subject matter expert in Service Operations Process Architecture, providing department-wide guidance on process optimization, cross-functional alignment, and operational efficiency strategies that align with strategic objectives. The position involves documenting current processes, identifying inefficiencies, and providing strategic recommendations to senior leadership to shape long-term operational roadmaps. The Senior Analyst will lead high-visibility, complex initiatives with significant business impact, influencing operational design across multiple departments and building professional relationships throughout the credit union. A key focus is improving member experiences and service quality through process improvements, automation, or elimination, utilizing tools and methodologies like process mapping, flowcharts, Lean, and Six Sigma. The role also includes co-leading workshops and Kaizen events, supporting the development of process measurement models, analyzing data to identify enhancement and digitization opportunities, and assisting in testing and implementing effective business process controls, KPIs, KSPs, and KRIs to ensure regulatory compliance. Monitoring industry best practices and assisting in benchmarking efforts are also part of the responsibilities, alongside fostering a culture of continuous process improvement by standardizing, consolidating, and simplifying processes.

Requirements

8+ years in process improvement, business analysis, and managing projects.

Nice To Haves

Bachelor’s Degree in related field (Business Administration, Operations Management, Supply Chain Management, etc.).

Responsibilities

Serves as a senior subject matter expert providing department wide guidance on process optimization, cross functional alignment, and operational efficiency strategies aligned to strategic objectives.
Assist in documenting current processes and identifying inefficiencies or bottlenecks.
Provides strategic recommendations to senior leadership and helps shape long term operational roadmaps.
Leads high visibility, complex initiatives with material business impact, influencing operational design across multiple departments.
Builds and maintains professional relationships at various levels throughout the credit union.
Improve member experiences and service quality through process improvements, automation, or elimination.
Use tools and methodologies such as process mapping, flowcharts, lean and six sigma methodologies to improve process performance.
Co-lead the facilitation of workshops and Kaizen events.
Support development of process measurement models and assist in tracking performance metrics.
Analyze data and metrics to measure process performance and identify opportunities for enhancement and digitization.
Assist Servicing Operations to test, implement and document effective business process controls, KPIs, KSPs and KRIs to ensure that all processes are following regulatory requirements and working as intended.
Monitor industry best practices and assist in benchmarking efforts to support continuous improvement.
Supports and fosters a culture of continuous process improvement by utilizing subject matter expertise to standardize, consolidate and simplify processes.