Senior Analyst, Pricing Systems & Operations

Royal Caribbean Cruises Ltd•Miami, FL

1d•Onsite

About The Position

The Royal Caribbean Group has an exciting career opportunity for a full time Senior Analyst, Pricing Systems & Operations reporting to the Lead, Pricing, Promotions & Revenue Operations. Position is onsite and based in Miami, FL Responsible for the technical implementation of pricing programs for the Royal Caribbean brand. Collaborates closely with the Promotions Strategy team and the Revenue Management Product Teams to design and develop pricing initiatives. Ensures all pricing is accurately and effectively reflected within the reservation system. Oversee pricing setup and maintenance in the Reservation System, driving efficiencies and developing technical solutions that address end‑user needs, improve productivity, and scale to support the brand’s significant capacity growth.

Requirements

Bachelor’s degree from a four‑year college, university, or technical school; or three to five years of related experience and/or training; or an equivalent combination of education and experience.
Extensive knowledge of the AS/400 system.
Strong technical skills, including proficiency in Brio, Excel, and Access.
Ability to read, analyze, and interpret business publications, professional journals, technical documentation, and governmental regulations.
Strong written communication skills with the ability to prepare reports, business correspondence, and procedure manuals.
Effective verbal communication skills with the ability to present information and respond to questions from managers, clients, customers, and general audiences.
Strong quantitative skills, including the ability to calculate discounts, interest, commissions, proportions, percentages, and basic geometric concepts (e.g., area, circumference, volume).
Ability to apply concepts of basic algebra and geometry to real‑world scenarios.
Strong problem‑solving abilities, including handling practical problems and working with a variety of variables where limited standardization exists.
Ability to interpret and follow instructions delivered in written, oral, diagrammatic, or schedule formats.

Responsibilities

Support the implementation of growth initiatives by coordinating with key stakeholders, including Sales, Marketing, Trade Support & Services, Reservations, Hotel Operations, and Legal.
Partner with Sales, Marketing, Trade Support, and Air/Sea teams to plan and coordinate strategies that enhance future revenue performance.
Manage and execute the business plan by reviewing strategy effectiveness and current demand, including analyzing micro economic trends, competitive dynamics, and broader industry shifts to develop appropriate action plans for assigned inventory.
Communicate on current business environment, market trends, and strategic direction for assigned products to Sales, Marketing, International offices, and Fleet Operations.
Maintain, optimize, and develop analytical tools that support understanding of demand trends, booking curves, and segment behaviors, while identifying process improvements and operational efficiencies.
Create new promotional tools and capabilities that enable Revenue Management teams to more effectively manage performance and react to market conditions.
Oversee the daily and weekly updates of promotion management tools used by Revenue Management teams to ensure accuracy, usability, and alignment with current strategies.
Lead projects through their full lifecycle, including gathering strategic business requirements, performing data analysis and interpretation, and presenting key findings and actionable recommendations to leadership.
Support ongoing revenue driving initiatives—such as stateroom categorization, non-refundable deposits, cancellation and change fees, and pricing architecture—to maximize incremental revenue opportunities.
Monitor business performance through the development of business intelligence reports that assess current results, identify risks, and support achievement of year end forecasts.
Perform additional duties as assigned. This job description is not intended to be an exhaustive list of responsibilities; employees may be required to perform other job related tasks as needed.