Senior Analyst Policy and Compliance

JetBlue Airways Corporation•New York, NY

5d•$56,500 - $103,100•Hybrid

About The Position

The Senior Analyst, Inflight Policy and Compliance reports to the Senior Manager Inflight Experience and will provide support in the development and execution of policies, processes, and other initiatives that encourage Crew Leader/Crewmember growth and excellence. The Senior Analyst assists in managing Labor preparations, projects and policy from start to finish that include reporting, researching, and data gathering. The Senior Analyst is a skilled influencer, demonstrates solid time management skills, and is a model citizen of JetBlue’s values.

Requirements

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Three (3) years Inflight (flight attendant) or Inflight-related experience
Experience organizing/coordinating projects while providing exceptional customer service
Flexibility, agility and change management skills
Strong capabilities with the Microsoft Office suite as well as Adobe Acrobat and other tools of communication
Experience writing/editing internal communications
Able to work flexible hours and be available for emergency response on short notice
Must pass a pre-employment drug test
Legally eligible to work in the country in which the position is located

Nice To Haves

Bachelor’s Degree in relevant field
Proven project management and project execution skills
Intermediate knowledge of SharePoint
Ability to manage risk, rapidly resolve issues and recognize when escalation is necessary
Ability to work effectively with all levels and in diverse environments with minimal supervision
Ability to rapidly resolve issues and recognize when escalation is necessary
Financial acumen
Working knowledge of all areas within Inflight
Working knowledge of Part 121 Federal Aviation Regulations

Responsibilities

Ensures the upkeep of the Inflight Blue Book Supplement (IBBS) and Inflight Collective Bargaining Agreement (CBA)
Maintains knowledge of the IBBS, CBA, Crewmember Blue Book (CBB) and basic understanding of other workgroup manuals
Assists with researching, developing, and implementing policies and guidelines that support Inflight Leaders and Crewmembers mainly in their non-regulatory functions
Collaborates with leadership through all stages of policy building and review processes
Designs, implements and maintains procedures to facilitate the manual revision process
Drives process improvement and change through methods of education, corrective action, and follow up with policy owners, leadership, stakeholders
Assists with oversight of Inflight Committee work including but not limited to Hotels, Uniforms, IPWG, etc.
Identifies areas of risk through data assessment and analysis to be presented effectively through data visualization
Gathers pertinent information for complaint/grievance responses on behalf of Inflight Leadership
Coordinates logistics of meetings, events, trainings and other special projects for the SM, as necessary
Responsible for maintaining and posting quarterly Inflight Seniority list, along with responding to any Inflight crewmember seniority list protests or concerns from the Union
Prepare and document materials for Inflight VP Grievance hearings, Mediations, Arbitrations, Negotiations, etc
Supports Inflight SPA programs, as needed
Reviews Inflight Performance and Dependability PGs and ERs
Partners on Leave of Absence (including FMLA) compliance
Other duties as assigned