Senior Analyst - Payments

Hard Rock Digital•Hollywood, FL

5d•Hybrid

About The Position

Hard Rock Digital is building a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. They are looking for a well-rounded individual with experience in e-commerce financial disputes to join their Payments & Fraud team as an Analyst. This role will be responsible for protecting both the customer and the business by providing professional, accurate, and realistic expectations for all matters related to the potential fraud and dispute side of the i-gaming space. The Analyst will need to navigate and manage multiple online financial portals to obtain transactions, review customers' financial transaction history (including financial records, bank statements, and credit card statements), validate and verify customer documentation, perform in-depth analysis of accounts to build cases to counter-dispute transactions, and manage multiple jurisdictions of internal controls to ensure regulations are followed.

Requirements

Self-driven and self-motivated team player capable of working efficiently in a high-volume real-time environment.
Ability to thrive in a fast-paced, ever-changing environment.
Good investigation skills.
Sound judgement and the ability to review and interpret data and activity to make sound decisions.
Analytical skill set, with the ability to communicate.
Strong interpersonal skills.
Knowledge and understanding of the rules and regulations of the gaming industry.
Ability to adapt to changing priorities and to thrive in a face-paced work environment.
Experience in troubleshooting and triaging complicated matters related to customer inquiries.
Computer literate with experience in MS Office applications.
Prepared to work flexible hours to mirror the sporting schedule.

Nice To Haves

Previous work experience in Banking, payments, fraud, disputes, or i-Gaming industries.
Knowledge of Location Compliance, Multi-Accounting and Financial Crime.
Knowledge of gambling and sports betting, and how customers engage with those products.

Responsibilities

Navigate and manage multiple online financial portals to obtain transactions.
Review customers’ financial transaction history, including financial records, bank statements, and credit card statements.
Validate and verify customer documentation when further verification is necessary.
Perform in-depth analysis of account(s) to build a case to counter-dispute transactions that patrons have reversed on our platform.
Manage multiple jurisdictions of internal controls to ensure regulations are followed accordingly.