Senior Analyst, Impact

Salesforce•Atlanta, GA

About The Position

The Senior Analyst, Impact sits within Impact Operations, reports to the VP of Impact Operations, Technology, and Governance, and owns customer-facing inquiries, including RFP responses, questionnaires, and reporting. The role advances global customer engagement through deal support and targeted transparency, while owning and iterating on agentic technologies to streamline workflows. The ideal candidate can orchestrate complex projects across diverse stakeholders and distill dense information into clear, factually rigorous deliverables. The position manages end-to-end responses to customer RFPs, RFIs, and due diligence questionnaires covering impact, sustainability, and ESG topics. It also manages voluntary impact disclosures, including annual reporting and sustainability survey submissions, and provides flexible support for other customer-facing Impact compliance needs. The role works cross-functionally with account executives, legal, controllership, technical leads, and subject matter experts.

Requirements

3–5 years of relevant experience in RFP/RFI response, ESG compliance, or sustainability reporting.
Exceptional written communication and project management capabilities, with a track record of driving cross-stakeholder alignment and meeting tight deadlines.
Detail-oriented and highly organized.
Familiarity with ESG reporting frameworks and platforms such as EcoVadis, GRI, SASB, or similar.
Strong proficiency with Slack and Google Workspace.
Ability to optimize processes and drive efficiency independently, including demonstrated experience working with agentic tools.
Comfort working cross-functionally with legal, sales, and procurement teams.

Nice To Haves

Bachelor's degree in a related field; not required with relevant experience.

Responsibilities

Own the end-to-end process and responses for customer RFPs, RFIs, and due diligence questionnaires covering impact, sustainability, and ESG topics, leveraging agentic solutions.
Establish a comprehensive understanding of Salesforce policies and procedures related to environmental, social, and governance topics.
Work directly with Account Executives to field requests, align on timing and roles and responsibilities, and document status.
Communicate quarterly results to leadership and the broader organization to track trends and monitor progress.
Monitor, communicate, and respond to country-specific or industry-specific customer requirements in partnership with legal, controllership, and relevant subject matter experts.
Project-manage the annual Stakeholder Impact Report and mobilize a cross-functional task force across key business areas.
Lead the annual EcoVadis submission.
Lead the annual S&P 500 CSA sustainability survey submission.
Partner with other team leaders on broader reporting alignment, such as CSRD.
Provide flexible support for other customer-facing Impact compliance needs as they arise.
Integrate agentic tooling across workflows in partnership with technical leads.