Senior Analyst, Impact

Salesforce•Atlanta, GA

2d•$94,000 - $142,300

About The Position

The Senior Analyst, Impact sits within Impact Operations and reports to the VP of Impact Operations, Technology, and Governance. The role advances global customer engagement through deal support and targeted transparency, owns customer-facing inquiries—including RFP responses, questionnaires, and reporting—and iterates on agentic technologies to streamline workflows. The successful candidate orchestrates complex projects across diverse stakeholders and turns dense information into clear, factually rigorous deliverables. The position owns responses to customer requests concerning impact, sustainability, and ESG topics, as well as voluntary impact disclosures and broader customer-facing impact compliance support. It also leads annual reporting and assessment submissions, collaborates with internal partners, and integrates agentic tools across workflows.

Requirements

3–5 years of relevant experience in RFP/RFI response, ESG compliance, or sustainability reporting.
Exceptional written communication and project management capabilities, with a track record of cross-stakeholder alignment and meeting tight deadlines.
Detail-oriented and highly organized.
Strong proficiency with Slack and Google Workspace.
Ability to optimize processes and drive efficiency independently, including demonstrated experience working with agentic tools.
Comfort working cross-functionally with legal, sales, and procurement teams.

Nice To Haves

Familiarity with ESG reporting frameworks and platforms such as EcoVadis, GRI, SASB, or similar.
Bachelor's degree in a related field; not required when relevant experience is present.

Responsibilities

Own end-to-end processes and responses to customer RFPs, RFIs, and due diligence questionnaires covering impact, sustainability, and ESG topics, using agentic solutions.
Develop a comprehensive understanding of Salesforce policies and procedures related to environmental, social, and governance topics.
Engage with Account Executives to receive requests, align expectations for timing and roles, and document status.
Communicate quarterly results to leadership and the broader organization to track trends and monitor progress.
Monitor, communicate, and respond to country- or industry-specific customer requirements in partnership with legal, controllership, and relevant subject matter experts.
Manage the annual Stakeholder Impact Report, mobilizing a cross-functional task force across key business areas.
Lead the company's annual EcoVadis submission.
Lead the company's annual S&P 500 CSA sustainability survey submission.
Partner with team leaders on broader reporting alignment, such as CSRD.
Develop and maintain a collaborative network of internal business partners to consult and inform.
Provide flexible support for other customer-facing Impact compliance needs as they arise.
Integrate agentic tooling across workflows in partnership with technical leads.