Senior Analyst, GTM Product Marketing — Contact Center

Salesforce•Indianapolis, IN

15d

About The Position

Salesforce is seeking a motivated, technical product marketer to join the Agentforce Contact Center PMM team as a Senior Analyst, GTM Product Marketing. This is a field-facing, technical product marketing role at the intersection of product, sales, and technical execution. The role involves building and maintaining live demo environments for Salesforce, producing Contact Center demo content, and developing enablement programs that drive pipeline and revenue. The ideal candidate has a background in contact center technology, solution engineering, or technical sales, and enjoys configuring, testing, and deploying demo environments.

Requirements

3–5 years of experience in technical product marketing, sales/solutions engineering, or a closely related technical GTM role.
Hands-on experience building and configuring Salesforce demo orgs — familiarity with flows, omni-channel routing, and org setup is a strong baseline.
Comfortable working directly in Salesforce's demo tool or sandbox environments to build, test, and maintain demo configurations.
Experience producing demo content: screen recordings, narrated walkthroughs, or live demo delivery.
Strong understanding of B2B SaaS GTM motions — how sales cycles work, what sellers need, and how to build for them.
Excellent written and verbal communication skills.
Highly collaborative — comfortable working cross-functionally in a matrixed organization.

Nice To Haves

Prior experience as a Solutions Engineer (SE) or in a pre-sales technical role.
Deep knowledge of the contact center market — CCaaS platforms, AI-powered service, digital channels, and workforce engagement.
Familiarity with Salesforce's Agentforce Service, Agentforce, or the Contact Center product portfolio.
Experience with Salesforce release management or demo environment operations.
Experience activating GTM programs across multiple sales industries or regions.
Familiarity with Salesforce's sales operating cadence (pipe councils, QBRs, Dreamforce, etc.).

Responsibilities

Own Contact Center demo environments in Salesforce's demo tool, configuring flows, routing, AI features, digital channels, and agent experiences that reflect real-world deployments.
Set up, test, and maintain production-ready demo orgs for use by AEs, SEs, and at events, ensuring demos are stable, current, and aligned with the latest product releases.
Produce demo videos (screen recordings, narrated walkthroughs) that showcase live product functionality.
Build and maintain sales enablement assets for Agentforce Contact Center: pitch decks, playbooks, FAQs, sales plays, competitive battle cards, and qualification guides.
Develop and deliver enablement programs to educate global sellers on Contact Center capabilities, personas, and differentiated value.
Develop short-form sizzle reels and enablement videos to keep sellers up to date on launches, customer wins, and more.
Translate Contact Center product capabilities into clear messaging for sellers and solutions engineers.
Partner with sales leaders and SEs to identify gaps in the field and quickly close them with the right content and tools.
Activate GTM programs across industries, regions, and partner channels to drive sales and pipeline.
Support cross-cloud storytelling (e.g., Agentforce Contact Center + Agentforce Sales + Agentforce Marketing) through demo and GTM scenarios that connect the products in a live org.
Partner closely with Product Management, Sales, Solutions Engineering, and Campaigns teams.
Collaborate with Core PMM and regional teams to ensure consistent, high-quality go-to-market execution.
Contribute to customer-facing events and launches, including Dreamforce, World Tour, and product launches.