Senior Analyst, Fraud Insights

Payments Canada•Toronto, ON

1d•CA$88,500 - CA$147,500•Hybrid

About The Position

The Senior Analyst, Fraud Insights will be part of the Fraud Services group within the Fraud Insights Team. This role is responsible for ensuring the safety and soundness of payments by monitoring and analyzing fraud trends, managing threshold alerts, and coordinating fraud escalations. The incumbent will focus on the creation and analysis of fraud reports, and conducting risk reviews supporting member onboarding to ensure alignment with Payments Canada’s fraud risk appetite. This role collaborates closely with internal cross-functional teams and external members to provide insights into market conditions and fraud exposure.

Requirements

Undergraduate degree in Business, Economics or related discipline.
Five (5) to Seven (7) years of progressive work experience in fraud analysis, reporting, data analytics, or risk management in the financial sector.
Advanced data skills preparing, organizing, and summarizing large amounts of information without focusing on statistical modeling and ability to manipulate data.
Proficiency in data manipulation and data visualization techniques to support fraud insights.
Experience in liaising with internal and external stakeholders at all levels.
Ability to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.
Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.

Nice To Haves

Payments fraud knowledge is a strong asset.

Responsibilities

Manage the creation and analysis of periodic and ad-hoc fraud reports for the Fraud Insights Team.
Monitor fraud threshold alerts and coordinate timely investigations and escalations.
Support member onboarding by providing fraud risk management guidance, due diligence and service documentation.
Conduct comprehensive fraud risk reviews for payment systems and member participants.
Analyze quantitative and qualitative data to identify emerging fraud trends and pain points.
Develop journey flows and business requirements for fraud monitoring system enhancements.
Manage stakeholder relationships across Industry Relations, Operations, and Risk groups.
Provide regular status updates on ongoing files, action points, etc.
Support ad-hoc tasks and projects as required.
Advise Compliance teams on prioritizing actions and opportunities to help members align with Payments Canada’s fraud risk appetite.
Optimize user experience and journey flows by developing fraud-risk sensitive journey flows and advising engineering teams on design adjustments.
Monitor severe fraud trends and support the Incident response team in addressing emerging risks.
Analyze quantitative and qualitative data to identify pain points, develop journey flows, and create actionable business requirements.
Own medium to large risks, issues, actions and decisions from meetings.
Support research teams in gathering information on fraud risks and size of the opportunity / fraud risk exposure.
Review product designs for user experience and provide feedback to development / engineering teams.
Collaborate with engineering, Enterprise data warehouse group and operational teams to improve reporting, user flows by adjusting control events, layouts or adding/removing information to meet business needs.
Lead development of user tips, tools and guides to facilitate positive user experience.
Analyze and resolve issues and recommend improvements.
Take a lead role in driving forward pre-discovery / discovery phase data & reporting initiatives, develop initiative business cases, and submission of corporate planning.
Liaise with EPMO and resource managers to determine resourcing needs, prepare materials to seek leadership approvals to proceed.
Drive the end-to-end procurement requisition order, act as the primary point of contact for procurement of services with vendors, and internal legal, procurement and security groups, draft and develop scope of services with the vendor.
Own the end-to-end process of resolving medium size, moderate complexity business issues, and some large complex issues. Support senior members of the team with resolving medium to large complex business issues.
Take responsibility for the fraud due diligence onboarding, data & reporting, making strategic recommendations and confidently overseeing the development of the product throughout its lifecycle (i.e., idea generation to market research and post-launch analysis).
Under the direction of senior members of the team coordinate stakeholder meetings including senior management and executive sessions: schedule management, agenda planning, meeting materials preparation, and minute taking & distribution.
Prepare high quality content for internal executive, members, regulators, solution providers (i.e., vendors) engagement, and participate, as appropriate.
Assure structured and traceable document management and tag all documents shared externally, provide file structure, manage and store all documents on the shared Google Drive, and with external parties.
Manage stakeholder (member, vendor, regulator, internal cross functional team) interactions; proactively by providing prompt responses to email inquiries, requests for meetings, management of in a timely manner.
Establish and maintain ongoing relationships with internal departments, members, regulators, vendors.
Engage independently with working level internal and external stakeholders.
Engage independently, and at times with senior representatives, with internal stakeholders (working level and executives), members, regulators, solution providers (i.e., vendors).
Assist with establishing product management discipline by drafting appropriate processes, procedures, and workflows.
Provide mentorship and coaching to new and junior team members.

Benefits

Flexible, hybrid (remote/office) environment.
Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
26 weeks of paid maternity and parental leave top-up (if eligible).
Rewards and recognition program.
Access to office gym facilities.
Internal and external professional development opportunities.
Fun team and organizational events.
Monthly all staff forums led by our Executive Leadership Team.