Senior Analyst, Customer Success

XPO • North Richland Hills, TX

2d

About The Position

The Senior Analyst, Customer Success at XPO will perform trend analysis to provide strategic and actionable business insights that enable operations or customers to make data-driven decisions. This role will also facilitate operational reporting for monthly and quarterly business reviews for assigned focus accounts, assist with query building, dashboard generation, and report templates. A key responsibility is ensuring the quality of reports delivered to customers by proofreading, editing, checking numbers and findings, and ensuring overall formatting and visual consistency. The analyst will monitor utilization and partner with customers to develop strategies for optimal service use and value achievement.

Requirements

• Bachelor’s degree or equivalent related work or military experience
• 2 years of experience supporting customers with operational and technical issues, including deep analysis and status reporting
• Experience with Microsoft Office products such as Excel and Word
• Analytical and problem-solving skills

Nice To Haves

• LTL industry experience
• Excellent verbal and written communication skills with the ability to manage difficult customer conversations
• Able to operate with minimal guidance and structure in a fast-paced, client-focused environment

Responsibilities

• Perform trend analysis to provide strategic and actionable business insights that enable operations or customers to make data-driven decisions
• Facilitate operational reporting for monthly and quarterly business reviews for assigned focus accounts
• Assist with query building, dashboard generation and report templates
• Ensure the quality of reports delivered to customers by proofreading and editing reports, checking numbers & report findings and ensuring the overall formatting and visual consistency of the reports
• Monitor utilization and partner with customers to develop strategies to ensure the best use of our service and help achieve maximum value

Benefits

• Competitive compensation package
• Full health insurance benefits
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree