Customer Success Analyst

Chamberlain Group•Oak Brook, IL

About The Position

We’re looking for a Senior Analyst, Customer Success to support the ongoing success of our customers by ensuring a smooth, high-quality experience after implementation. This role is ideal for someone who enjoys both relationship management and hands-on execution—balancing customer engagement with day-to-day operational support. As part of the Customer Success team, you’ll manage a portfolio of customers while also partnering closely with senior Customer Success Managers on larger, more complex accounts. You’ll play a key role in helping customers adopt and optimize their solutions, while also jumping in to troubleshoot issues, coordinate internally, and keep things running smoothly.

Requirements

Proactive, detail-oriented professional
Thrives in a fast-paced, customer-focused environment
Enjoys solving problems
Organized
Supports both customers and internal teams to drive success
Comfortable managing own accounts and contributing to larger initiatives
Strong sense of ownership

Responsibilities

Serve as a primary point of contact for a portfolio of small to mid-sized customer accounts
Support senior Customer Success Managers on strategic accounts through execution of plans, follow-ups, and customer communications
Handle day-to-day customer needs, including troubleshooting issues and coordinating with internal teams to drive resolution
Reinforce onboarding best practices and support ongoing adoption and usage of the solution
Build an understanding of customer goals and help align the platform to deliver measurable value
Track customer activity, identify trends or risks, and escalate as needed