Customer Success Analyst
About The Position
Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. About the Role We’re looking for a Senior Analyst, Customer Success to support the ongoing success of our customers by ensuring a smooth, high-quality experience after implementation. This role is ideal for someone who enjoys both relationship management and hands-on execution—balancing customer engagement with day-to-day operational support. As part of the Customer Success team, you’ll manage a portfolio of customers while also partnering closely with senior Customer Success Managers on larger, more complex accounts. You’ll play a key role in helping customers adopt and optimize their solutions, while also jumping in to troubleshoot issues, coordinate internally, and keep things running smoothly.
Requirements
- Proactive, detail-oriented professional who thrives in a fast-paced, customer-focused environment.
- Enjoys solving problems, staying organized, and supporting both customers and internal teams to drive success.
- Equally comfortable managing own accounts and contributing behind the scenes on larger initiatives.
- Strong sense of ownership to everything they do.
Responsibilities
- Serve as a primary point of contact for a portfolio of small to mid-sized customer accounts
- Support senior Customer Success Managers on strategic accounts through execution of plans, follow-ups, and customer communications
- Handle day-to-day customer needs, including troubleshooting issues and coordinating with internal teams to drive resolution
- Reinforce onboarding best practices and support ongoing adoption and usage of the solution
- Build an understanding of customer goals and help align the platform to deliver measurable value
- Track customer activity, identify trends or risks, and escalate as needed
Benefits
- Comprehensive benefits package
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
