Senior Analyst Configuration Management (ServiceNow)

MISO•Carmel, IN

1d•Onsite

About The Position

MISO is hiring a Senior Configuration Management Analyst with ServiceNow experience for our Carmel, Indiana location. You will be responsible for managing and executing the configuration management process while ensuring the accuracy and integrity of the Configuration Management Database (CMDB). This role supports key corporate priorities by improving operational efficiency, maintaining regulatory compliance, and reducing security risks. Additionally, you will enhance customer service and responsiveness while establishing a strong foundation for IT services.

Requirements

Bachelor’s degree in Information Technology, Computer Science or related field.
At least 7 years of Configuration Management (CMBD) experience.
ServiceNow experience is required
Asset Management experience

Nice To Haves

ServiceNow Certified Systems Administrator (preferred)
ServiceNow Certified Implementation Specialist – CMDB (CIS CMDB/CIS-DF) (preferred)

Responsibilities

Partnering with IT Service Management (ITSM) leadership to enhance processes, optimize performance, and maintain service quality using the ServiceNow platform.
Developing and maintaining Configuration Management Database (CMDB) standards within ServiceNow, ensuring CI data accuracy, completeness, and alignment with organizational policies, naming conventions, and compliance requirements.
Supporting configuration and change management processes by identifying and remediating unauthorized CI changes, conducting configuration audits and reconciliations, and maintaining visibility into the health of the IT environment.
Designing and delivering dashboards and reports to provide actionable insights on Key Performance Indicators (KPIs) and Critical Success Factors (CSFs), driving data-informed decisions and accountability.
Collaborating with stakeholders and process owners to operationalize services, improve CMDB data integrity, and implement process and tooling enhancements that strengthen ITIL-based practices and ITSM maturity.
Proactively identifying opportunities for automation, process improvement, and reliability enhancements - leveraging ServiceNow capabilities to streamline workflows and enable better service delivery.