Senior Analyst, Cloud Ops (English Services) (Telework/Hybrid)

CBC/Radio-Canada•Toronto, ON

1d•Hybrid

About The Position

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department. At the CBC, we all have a story to tell. What’s yours? If you share our passion for Canadian storytelling and you wish to help us engage with individuals and communities across our various digital platforms, this is where you’ll want to be! Every day, you will have an opportunity to shape the way in which Canadians see themselves reflected in our digital services. Your work will have a direct impact on how millions of Canadians from various communities connect with our products, with one another, and with the diverse voices that make our country so unique. You will have the opportunity to play a part in enlightening and entertaining Canadians through our innovative work in building the mediums that deliver our content. We are an innovative hub, where the talented professionals we work with are respected and valued for their contributions. Our product teams are vibrant and our work culture strives to achieve the highest standards of diversity and inclusion. We believe that hiring people with different career paths and backgrounds is fundamental in our shared success and in building healthy and highly performant teams. When you join our mission, you are not only shaping the vision of the CBC, but the future of our country. Our digital teams’ values - collaboration, inclusion, learning, and continuous improvement - embody who we are as a people-focused, digital-forward employer. We follow Agile principles and the empowered product operating model. Our dedicated managers work closely with every individual to ensure we are leveraging their strengths, championing their ideas and supporting their pursuit of new skills and their desired career progression. Here at CBC Digital Strategy & Products, your well being is critical to our success. It is essential that work be a safe space where our employees are able to share their authentic selves with one another and to push each other to challenge conventions. Reporting to the Senior Manager, Web and Infrastructure, we're looking for a Senior Analyst to join our growing team. It’s an opportunity to help shape the way the corporation works internally and make a contribution towards our “Space for us all” strategic plan. As a part of the CloudOps team, you will play a significant role in supporting the team to install, monitor and manage critical systems that span multiple platforms across the country.

Requirements

Strong hands-on experience with IaC using Terraform and Ansible with working knowledge of CloudFormation and AWS SAM.
Proven experience designing and operating Kubernetes platforms and implementing GitOps workflows based on core principles and best practices.
Hands-on experience with GitOps tools such as Argo CD, Helm, and GitLab CI, as well as Kubernetes-native controllers like AWS Controllers for Kubernetes (ACK) to manage cloud resources declaratively.
Hands-on experience implementing Kubernetes-native scaling strategies, including event-driven and on-demand scaling using tools such as KEDA and Karpenter.
Solid understanding of cloud-native architectures, containers, and serverless services on AWS.
Experience building and operating observability systems for logs, metrics, tracing, and alerting in distributed systems.
Practical knowledge of GNU/Linux systems, networking fundamentals including DNS, TLS, HTTP, CDN and load balancing.
Experience managing and scaling relational databases such as MySQL and PostgreSQL including RDS.
Proficiency in one or more programming languages (Go, Python) for automation and tooling.
Hands-on experience working from the command line in production environments.
Exposure to FinOps practices and cost-aware infrastructure design.
Experience migrating workloads to different architectures, including x86 to ARM Graviton-based Ec2 instances, and transitioning workloads into containers or virtual machines.
Experience supporting production systems in high-availability environments.
Familiarity with SRE principles and reliability metrics such as SLOs, SLIs, error budgets, and DORA metrics.
Post-secondary education in Computer Science or Engineering with 1-5 years working with high availability systems.
Hands-on expertise with support cloud-native infrastructure and platforms primarily on AWS, with exposure to GCP where relevant.
Build and maintain Kubernetes based platforms on EKS and GKE, including deployment workflows using Terraform, Helm, and Argo CD.
Exposure to CI/CD pipelines and GitOps practices to enable fast, reproducible, and auditable delivery.
Implement and operate observability platforms covering metrics, logs, traces, and alerting, including self-hosted LGTM stacks and OpenTelemetry.
Contribute to initiatives that improve scalability, reliability, elasticity, and cost efficiency across platforms.
Build automation and internal tooling to reduce operational overhead and improve developer productivity.
Support and evolve production systems, including deployment, networking, monitoring, alerting, and incident response.
Participate in incident response and post-incident reviews, ensuring learnings are translated into system and process improvements.
Contribute to infrastructure security best practices across all environments.
Support cost optimization and FinOps practices without compromising reliability or performance.
Document infrastructure standards, patterns, and operational practices.
Collaborate closely with software engineers, product teams, and other stakeholders to deliver shared outcomes.
Contribute positively to a team culture that values shared ownership, learning, and pride in collective achievements.
English Fluent (Writing, Speaking and Reading)

Nice To Haves

French work knowledge (Writing, Speaking and Reading) is an asset.
Exposure to GCP where relevant.
Exposure to CI/CD pipelines and GitOps practices to enable fast, reproducible, and auditable delivery.

Responsibilities

Enhance application functionality. You will support the planning, coordination, implementation and management of system configuration for new installations or upgrades.
Support the initiation, planning and coordinating the effective client support for the system.
Troubleshoot problems and coordinate activities to support the administration of systems.
Assist in the development and implementation of standards for running new computer system processes and procedures.
Think in terms of platforms and products, not one-off solutions.
Favor automation over manual processes and reproducibility over ad hoc fixes.
Be comfortable working in fast-evolving cloud-native ecosystems and learning new tools when they solve real problems.
Collaborate openly, share knowledge, and take pride in team outcomes rather than individual ownership.
Develop systems that combine operational simplicity with long-term scalability.
Communicate clearly and work effectively with engineers, product teams, and stakeholders.
Oversee infrastructure usage & load during major events such as the Federal Elections, Olympics etc.
Support cloud-native infrastructure and platforms primarily on AWS, with exposure to GCP where relevant.
Build and maintain Kubernetes based platforms on EKS and GKE, including deployment workflows using Terraform, Helm, and Argo CD.
Implement and operate observability platforms covering metrics, logs, traces, and alerting, including self-hosted LGTM stacks and OpenTelemetry.
Contribute to initiatives that improve scalability, reliability, elasticity, and cost efficiency across platforms.
Build automation and internal tooling to reduce operational overhead and improve developer productivity.
Support and evolve production systems, including deployment, networking, monitoring, alerting, and incident response.
Participate in incident response and post-incident reviews, ensuring learnings are translated into system and process improvements.
Contribute to infrastructure security best practices across all environments.
Support cost optimization and FinOps practices without compromising reliability or performance.
Document infrastructure standards, patterns, and operational practices.
Collaborate closely with software engineers, product teams, and other stakeholders to deliver shared outcomes.
Contribute positively to a team culture that values shared ownership, learning, and pride in collective achievements.
Participate in a 24/7 on-call rotation and drive continuous improvement of operational playbooks and postmortem practices.

Benefits

Flexible work schedules, allowing you to find balance for yourself, your family and your work
A hybrid environment you can enjoy the benefits of work from home and in-office collaboration
Competitive total rewards package including robust health benefits and best-in-class defined benefits pension plan
Dedicated time for innovation, learning and development; wherever your interests lie
Opportunities to work with emerging technology
Opportunities for continued learning and professional development
Opportunities to become a member of our Employee Resource Groups
Pair programming and mentorship opportunities, where you can learn from the best in the industry and help coach new talent
A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected
A supportive management team committed to upholding the highest standards of diversity and inclusivity
An environment which favours experimentation and an iterative approach in order to achieve the highest form of technical innovation