Senior Analyst, Change Management (Contract)

OntarioMD • Toronto, ON

11d • Hybrid

About The Position

OntarioMD (OMD) is a leading digital health organization that supports primary care clinicians across Ontario in adopting and optimizing technology to enhance patient care. We are seeking a Senior Analyst, Change Management to play a key role in advancing corporate initiatives and driving the adoption of digital health services in physician practices and other clinical settings. The role is primarily focused on change management with additional responsibilities in project coordination, business process improvement, and training.

Requirements

• 5+ years of experience in change management and project coordination.
• University degree or equivalent experience.
• Demonstrated experience with digital health services, practice management approach and quality improvement.
• Strong knowledge of change management principles, tools and the change process (PROSCI, etc.).

Nice To Haves

• Accreditation in one or more methodologies an asset.
• Knowledge or experience in the Health Sector and/or government is an asset.

Responsibilities

• Lead the design of change management activities and plans to support process change, organizational change and strategic enablement.
• Develop and validate the change management deployment and delivery approach for digital health solutions, including plans for adoption, communication, and training.
• Drive transformational and change activities in alignment with corporate strategy.
• Build engaging content used for communications and training resources.
• Act as a trusted advisor for internal teams and executives to champion change and resolve resistance to ensure successful change delivery.
• Facilitate group discussions with internal and external stakeholders to create buy-in and increase adoption of digital health services.
• Contribute to the development of change management best practices and templates.
• Coordinate project planning by developing timelines, deliverables, milestones, and dependencies.
• Track and report on on project progress, risks, issues, and outcomes to ensure transparency and accountability.
• Assist with preparation of project documentation, including project charters, status reports, and dashboards.
• Coordinate meetings, workshops, and stakeholder engagements to support project execution.
• Advise and engage project/program leads to ensure delivery is aligned with strategic objectives and organizational priorities.
• Conduct interviews to understand current state.
• Provide recommendations of potential solutions and processes to meet business objectives.
• Lead process map design for future state (and other workflow documentation as required).
• Communicate process changes and enhancements verbally and through written documentation.
• Work collaboratively with project/program leads to ensure smooth delivery of products and services.
• Assess requirements for new or improved processes.
• Assess staff training needs, developing and conducting training as appropriate to support and reinforce change initiatives.

Benefits

• Base salary range of $71,000 - $91,000 annually
• Fun, friendly, and dynamic work environment with a passion for digital health.
• Hybrid working model.
• Fantastic opportunity to grow within the team and throughout the organization.
• An organization recognized as one of the Best Places to Work in Canada for 2025 by HRD Canada.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior