Senior Analyst, Business Operations eCommerce (12 Month Contract)

Walmart•Mississauga, ON

1d•CA$74,000 - CA$101,750•Onsite

About The Position

The Senior Analyst, Business Operations eCommerce, supports the execution of strategies to enhance eCommerce operations. Responsibilities include data analysis, strategy implementation, process optimization, and cross-functional collaboration to improve efficiency, customer satisfaction, and business growth. The Senior Analyst, Business Operations eCommerce, supports the development and execution of strategic initiatives to enhance eCommerce operations. This role involves analyzing complex datasets to identify patterns and develop actionable insights. The position may also monitor key performance indicators (KPIs), report findings to leadership, and recommend data-driven solutions to improve operational efficiency and customer satisfaction. This role also involves managing and optimizing various operational processes, including onboarding, delivery quality, and customer service. The Senior Analyst may work on developing and implementing recruitment campaigns, monitoring application and conversion rates, and improving the user experience through enhancements to application portals and websites. The role may also involve the creation and deployment of marketing strategies, including online advertising, SEO, and referral incentives. Collaboration with cross-functional teams is essential in this role to drive continuous improvements across all operational components. The Senior Analyst may engage with stakeholders to align on data-driven recommendations, manage service level standards, and address customer and driver concerns. The position also focuses on compliance with internal and regulatory policies, identifying and implementing new technology features to support these requirements. Additionally, the Senior Analyst may develop and maintain reporting tools and dashboards to provide insights into business performance. This includes automated and ad hoc reporting to facilitate quick, data-driven decisions. The role may involve training and mentoring team members on best practices and staying up-to-date with industry trends to ensure the continuous improvement of eCommerce operations.

Requirements

Bachelor's degree in Business, Economics, Statistics, Engineering, or a highly quantitative field with demonstrated numerical aptitude.
2–4 years in business operations, retail merchandising, supply chain logistics, or eCommerce analytics.
Advanced proficiency in Microsoft Excel.
Hands-on experience building dashboard tools (e.g., Tableau or Power BI).
Strong ability to translate complex data into clear, actionable recommendations for cross-functional stakeholders.
Age – 16 or older

Nice To Haves

Professional experience writing SQL queries to extract and manipulate data from cloud platforms (e.g., Google Cloud Platform / BigQuery).
Background in Last Mile/Final Mile delivery systems or eCommerce operational planning.
Demonstrated familiarity with using AI tools (e.g., GenAI, LLMs) to enhance analytical workflows, write code/queries, and automate routine reporting tasks.

Responsibilities

Analyze complex datasets to identify patterns and develop actionable insights.
Monitor key performance indicators (KPIs) and report findings to leadership.
Recommend data-driven solutions to improve operational efficiency and customer satisfaction.
Manage and optimize operational processes, including onboarding, delivery quality, and customer service.
Develop and implement recruitment campaigns, monitor application and conversion rates, and improve user experience.
Create and deploy marketing strategies, including online advertising, SEO, and referral incentives.
Collaborate with cross-functional teams to drive continuous improvements.
Engage with stakeholders to align on data-driven recommendations, manage service level standards, and address concerns.
Ensure compliance with internal and regulatory policies.
Identify and implement new technology features.
Develop and maintain reporting tools and dashboards for business performance insights.
Provide automated and ad hoc reporting for quick, data-driven decisions.
Train and mentor team members on best practices.
Stay up-to-date with industry trends for continuous improvement of eCommerce operations.