Senior Analyst, Business Analysis and Insights-HVAC & EMS Parts

Walmart • Bentonville, AR

4d • $60,000 - $110,000

About The Position

The Senior Analyst, Business Analysis and Insights role supports HVAC and EMS parts operations by managing parts escalations from HVAC/R field-based technicians, providing order updates, and entering orders. The position proactively sources parts from suppliers with improved lead times and identifies lower-cost items with the same form, fit, and function to improve business costs.

The role analyzes data and financial information, evaluates risks and compliance concerns, monitors key performance indicators and trends, and supports special and recurring projects. It develops data-driven insights for business strategies, prepares reports, supports business processes, and advises stakeholders on analytics and best practices. The analyst also helps execute and improve business processes, supports customer requests using analytical tools, and identifies root causes and solutions across supported systems.

The position requires collaboration with internal and external partners, strong customer service, and support for business solutions and continuous improvement. It also models company policies, ethics, and values, including respect for individuals, integrity, customer focus, and striving for excellence. Walmart lists an annual salary range of $60,000 to $110,000, with additional annual or quarterly performance bonuses and possible stock compensation.

Requirements

• At least 3 years of customer service experience.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and other relevant software.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Bachelor’s degree in Business, Analytics, Statistics, or a related field, or 2 years of experience in data analytics, project management, business, or a relevant area.

Nice To Haves

• At least 2 years of experience in a related field such as procurement, logistics, or supply chain.
• HVAC parts experience.
• Experience in analytics, big data, data analysis and insights, or a statistical programming language.

Responsibilities

• Manage parts escalations from HVAC/R field-based technicians, provide order updates, and enter orders.
• Proactively source parts from suppliers with improved lead times for HVAC/R technicians.
• Seek lower-cost items with the same form, fit, and function to drive cost improvement.
• Analyze and verify information, compare data with third-party information, budgets, or actual results, research risks and compliance concerns, evaluate financial data and performance metrics, review trends, and conduct analyses for special and recurring projects.
• Organize data-driven analysis and insights to support business strategies; report insights consistently and advise on analytics best practices.
• Provide customer service and reporting by preparing reports and supporting documentation, offering guidance, supporting stakeholder relationships, resolving issues, and responding to questions and information requests.
• Execute business processes across different areas by establishing timelines and workflows, supporting training, preparing and distributing documentation, reviewing results, and verifying process and control functionality.
• Support customer requests by using analytical tools to extract and consolidate data, prepare reports, determine layouts and delivery methods, and identify root causes and solutions in supported systems.
• Apply current expertise to develop, execute, and improve action plans, and provide guidance on information and best practices.
• Support implementation of business solutions by building stakeholder relationships, identifying business needs, monitoring progress and results, and recognizing improvement opportunities.
• Model compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
• Promote respect, inclusion, teamwork, communication, coaching, mentoring, and development of others.
• Act with integrity, follow laws and company policies, address concerns responsibly, and demonstrate accountability.
• Serve customers and members by considering analytics and customer insights and applying an everyday low-cost mindset.
• Pursue continuous improvement, innovation, learning, and adoption of digital tools and new ways of working.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with eligible tuition, books, and fees paid.
• Performance-based bonuses.
• Possible stock compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior