Senior Analyst, Attrition Forecasting

Salesforce•San Francisco, CA

About The Position

The Senior Analyst, Attrition Forecasting is an individual contributor role within Strategy & Operations, partnering with Renewals Leadership as a trusted advisor. The role blends strategy with operational execution, supporting the hierarchy and attrition forecasting motion through close alignment with Renewals, Sales, and Customer Success teams. It supports the weekly forecasting process and manages forecast-related content, using insights to improve retention forecast accuracy and efficiency across operating units. The position reports to the Director, Renewals Strategy & Operations. The successful candidate is detail-oriented, curious, comfortable with ambiguity, and able to manage multiple priorities in a collaborative, fast-paced environment. They will help leaders run the business by turning complex information into clear insights and compelling presentations, while working with global Renewals teams across different time zones.

Requirements

At least 2 years of professional experience, ideally in Sales strategy or business operations roles.
Experience with forecasting, business analysis, and data visualization.
Strong business acumen and stakeholder management skills.
A degree or equivalent relevant experience.
Excellent presentation and executive engagement skills.
Outstanding written and verbal communication skills, with the ability to craft compelling stories.
Self-starter with a high degree of motivation and the ability to succeed in a collaborative, fast-paced environment.
Ability to translate complex information into easily consumable insights.
Working knowledge of Salesforce.
Intermediate or better mastery of Snowflake/SQL and Excel/G-sheets.
Beginner or better mastery of Tableau.
Flexible schedule and ability to work with global Renewals teams in different time zones.

Responsibilities

Support the weekly operating unit forecast process across Renewals.
Coordinate preparation for weekly operating unit forecast calls to drive forecast excellence.
Partner with the Analytics team and conduct ad hoc analyses across multiple data sets and tools to improve forecast accuracy or recommendations.
Analyze customer segmentation, participation, propensity to buy, white space, and likelihood to churn.
Evaluate ongoing operating unit business performance against targets.
Create executive-level presentations for local and global leadership reviews.
Manage content related to the forecast.