Senior Analyst - ATS

Mayo Clinic•Phoenix, AZ

2d•$96,100 - $144,300•Hybrid

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to patient needs and employee well-being. They offer competitive compensation, comprehensive benefits, and opportunities for career advancement. This role provides strategic oversight to Access Technologies and Systems (ATS) operations and project work, focusing on areas like patient self-scheduling and decision trees. The analyst supports software programs across clinical and business functions, understanding the enterprise business environment and the impact of ATS on patient access. Responsibilities include analysis and support for installed systems, as well as system implementation and integration projects, requiring systems analysis, design, build, testing, and implementation for specific modules or applications (e.g., Cadence, MyChart, Radiant, Cupid). The role acts as a liaison between clinical, business, and technical areas, building rapport with customers to understand their needs, researching requests, and validating requirements and solutions. The analyst must maintain in-depth knowledge of existing systems, be certified in the vended application, and be able to design, develop, or modify applications using vendor or internal tools, validating data integrity. They will work on strategic projects with a Project Manager and independently manage small- to mid-sized operational projects, collaborating across departments. On-call support may be required.

Requirements

Bachelor's degree in business, engineering, information science, healthcare or related field.
6 years' experience required.
Experience with application implementation and optimization, data analysis, process improvement techniques (Lean, Six Sigma), OR clinic operations throughout a large healthcare institution is required.
Experience with word-processing tools, data analysis tools, spreadsheet, and presentation packages is required.
Cadence/Epic certification is required.
Individuals without relevant Epic certifications will be required to successfully complete the certification process within six months of hire.

Nice To Haves

Master's degree and 4 years' experience in enterprise level project work.
Experience in multiple clinical areas within a large healthcare institution is preferred.

Responsibilities

Participating in and providing overarching strategic oversight to specific Access Technologies and Systems (ATS) operations and project related work (e.g., patient self-scheduling/digital scheduling, external decision tree lead, internal decision tree lead, cadence admin trainer, etc.).
Serving a primary role in the support of software programs or modules across multiple clinical and/or business functions.
Understanding the enterprise business environment and the impact ATS can have on the business environment including broad patient access implications.
Providing analysis and support for installed systems, as well as system implementation and integration projects, which require systems analysis, design, build, testing and implementation for specific modules or applications (e.g., Cadence, MyChart, Radiant, Cupid, etc).
Functioning as an experienced liaison between clinical, business, and technical areas during the planning process and providing oversight throughout the project cycle.
Building credibility and rapport with customers to understand their needs.
Researching requests to determine scope, size and impact.
Validating requirement information with the stakeholders to ensure completeness, correctness, and clarity.
Validating solutions to ensure it satisfies the stated requirements.
Maintaining in-depth knowledge of existing systems and certification in the vended application.
Designing, developing, or modifying applications, algorithms, or rules via vendor tools or augmented tools developed within Mayo Clinic and validating data integrity of changes introduced.
Working on strategic projects with a Project Manager and managing small- to mid-sized operational projects independently.
Working independently across multiple departments and divisions in order to accomplish goals.
Providing 24/7 on-call support as required.