Senior Ambulatory Pharmacy Technician

Banner Health•Phoenix, AZ

2d•$22 - $33•Remote

About The Position

Innovation and highly trained staff. Our Pharmacy team members play a critical role in ensuring the best care for our patients. Join a nationally recognized leader that values excellence and begin making a difference in people’s lives. Apply today. As a Senior Ambulatory Pharmacy Technician, you will collaborate with Pharmacists, Pharmacy Technicians, providers and supporting staff at the clinics, and community pharmacies. You will also filter out refill requests that the program doesn’t support, work up and screen patient charts for relevant information, follow standard procedures for documentation, answer phone calls from patients to process their refill requests and navigate various systems (Cerner, Genesys, and Microsoft applications.) This position involves being on the phones for the full day, answering incoming calls from patients who need assistance related to their medication refills. This is a remote role requiring availability every day of the week, Monday to Sunday, between the hours of 6AM and 7PM depending on business needs with the potential for rotating Saturdays. Holiday rotation likely. 100% work from home. Hire On Incentive up to $2,500 available. Recruiter to provide these details during the interview process. Banner Pharmacy Services is a recognized leader in healthcare and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and services to make a difference in people's lives. Clinical Pharmacy Services is responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention. As a division, Banner Pharmacy services provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices. POSITION SUMMARY This position performs a variety of support functions, under the supervision of clinical pharmacists, to contribute to the overall improvement of healthcare quality as well as efficient use of resources. This role specializes in collaborating with pharmacists, providers and supporting staff at clinics and community pharmacies to process prescription renewal requests. Primary responsibilities include processing prescription renewal requests received via electronic messages, faxes or phone calls.

Requirements

Pharmacy Technician licensure and active Pharmacy Technician in the state of practice.
Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire.
Two or more years of ambulatory pharmacy experience (retail/community or managed care) or demonstrate knowledge of ambulatory pharmacy.
Good organizational, problem solving and computer skills.
Effective oral and written communication skills.
Moderate experience, typically gained through 2-4 years relevant work experience OR 12–18 months in an educational program.
Knowledge of computer software, particularly Microsoft applications.

Nice To Haves

Completion of a technical certificate program
Strong analytical, creative problem solving, and customer service skills.
Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and Teams.
Additional related education and/or experience preferred.

Responsibilities

Filter out refill requests that the program doesn’t support.
Work up and screen patient charts for relevant information.
Follow standard procedures for documentation.
Answer phone calls from patients to process their refill requests.
Navigate various systems (Cerner, Genesys, and Microsoft applications).
Be on the phones for the full day, answering incoming calls from patients who need assistance related to their medication refills.
Maintain full knowledge of clinical techniques, software applications, or skilled trade.
Demonstrate understanding of department knowledge and resources.
Document according to standards set by the department and regulatory agencies.
Use prior experience, diversified procedures and general instructions and procedures to solve a variety of problems.
Choose the best alternative from a group of known possibilities.
Respond to standard requests from internal and/or external customers.
Interact primarily with department personnel, cross-department personnel, internal and/or external customers, patients and physicians.
Use discretion to prioritize assigned tasks and duties based on changes in workflow or other immediate situations.
Use independent decision making based on technical knowledge and department standards.
Perform clerical or administrative duties that do not require a pharmacist technician license, on a full time or part time basis as assigned.
Process prescription renewal requests received via electronic messages, faxes or phone calls.