Senior Air Operations Center (AOC) Operations & Technology Program Manager

Odyssey Systems Consulting Group, Ltd.•Hanscom AFB, MA

3d•$175,000 - $200,000•Remote

About The Position

Odyssey is seeking a Senior AOC Operations & Technology Program Manager to support the Command, Control, Communications (C3C)/Kessel Run division. The role will bridge commercial airline operations control practices and military Air Operations Center modernization, translating commercial aviation concepts into modern, cloud-native command-and-control software capabilities. This is a full-time remote position and is contingent upon contract award. The position applies commercial airline Operations Control Center expertise to advise software product teams, operational leaders, and system architects. The manager will guide adoption of commercial processes and metrics, support product roadmapping and technology modernization, optimize operational performance through data-driven measures, and coordinate stakeholders and change-management activities. Travel may be required at the customer’s discretion, up to 25%.

Requirements

Must be a U.S. citizen.
Must be able to obtain a Secret Clearance.
Bachelor’s degree in a related field in the respective technical or professional discipline.
At least 5 years of operational management experience within a major commercial airline, air cargo carrier, or airline operations technology provider.
Direct experience operating within or building technology for a commercial Network Operations Control Center (NOCC/OCC), Flight Dispatch, or Integrated Operations Center.
Comprehensive understanding of flight operations, dispatch workflows, slot and flow management, disruption recovery (IROP), and crew or aircraft schedule optimization.
Demonstrated experience leading cross-functional teams, managing complex technical programs, and championing process change across operational workgroups.
Strong written and verbal communication skills.
Ability to develop and present briefings to senior leadership.
Strong analytical and organizational skills.
Ability to manage multiple priorities in a fast-paced acquisition environment.
Ability to work independently and collaboratively within Government and contractor teams.

Nice To Haves

Hands-on experience with modern airline operations software platforms such as Sabre, Jeppesen, Amadeus, NAVBLUE, Carmen, or custom cloud-based OCC tools.
Working knowledge of FAA or Eurocontrol Collaborative Decision Making programs, System Wide Information Management (SWIM), or Ground Delay Programs (GDP).
Experience in an Agile/Scrum software development environment, product management discipline, or DevSecOps product team.
Familiarity with USAF Air Operations Centers (AOC), Air Tasking Orders (ATO), or joint airspace coordination.

Responsibilities

Champion adoption of commercial airline Operations Control Center processes, metrics, and workflows across Air Operations Center functional areas.
Adapt commercial Collaborative Decision Making frameworks and Air Traffic Management flow strategies to military airspace planning and dynamic air tasking.
Advise leadership on disruption management, crew and fleet recovery algorithms, and slot management to improve resilience and sortie execution.
Translate operational pain points into user stories, functional requirements, and product roadmaps in partnership with product managers, software engineers, and UX designers.
Facilitate user-centered design sessions and workflow mapping among operational controllers, planners, and software development teams within an agile/DevSecOps cycle.
Evaluate commercial off-the-shelf airline software, optimization solvers, and cloud architectures for potential integration into AOC software suites.
Establish and monitor data-driven operational KPIs, including departure punctuality, turnaround time, asset utilization, and fuel or route efficiency.
Use operational telemetry and user feedback to identify planning bottlenecks, track adoption, and measure the impact of deployed software features.
Oversee capacity planning and operational modeling for routine operations and surge tasking.
Serve as the primary operational liaison among software product teams, military operational leadership, acquisition authorities, and industry technology partners.
Drive change-management initiatives to transition operations teams from legacy software and paper-based tracking to automated, cloud-based applications.
Prepare operational impact analyses, technical white papers, and business cases to support modernization investments.