Manager - Technology Fusion Center Operations

Bread Financial•Columbus, OH

21h•Onsite

About The Position

The Manager, Technology Fusion Center Operations is the subject matter expert responsible for managing and monitoring Bread Financial’s IT infrastructure. The role is primarily based in the Technology Fusion Center, SOC, and other operations environments, with a focus on incident management and remediation. The manager leads front-line associate staffing and development, provides training, and supports continuous 24/7 operations through an on-call rotation. The position is on-site five days per week at the Easton office, Monday through Friday, on the first shift from 7:00 AM to 3:00 PM EST. It is not eligible for remote or hybrid work. The role requires a continuous learner who is adaptable and a critical thinker. The manager analyzes and resolves IT incidents, supports production system availability and resilience, manages processing schedules, collaborates on solutions to known problems, communicates operational and technical information, and provides executive-level status updates. The position reports to a Director and above and has 6–10 direct reports.

Requirements

High school diploma or GED.
One cloud certification: AWS Cloud Practitioner, Microsoft Azure Fundamentals, or Google Cloud Digital Leader.
8–10 years of experience working in a network operations center, SOC, or other operations center environment.
3+ years of leading projects, mentoring, and/or coaching experience.
Ability to work on-site five days per week at the Easton office, Monday through Friday.
Ability to participate in an on-call rotation for 24/7 operations.
Work authorization in the United States on a full-time basis without current or future sponsorship; F-1 student visa holders are not eligible.
Ability to meet the physical, mental, and work-environment requirements of the role, including communicating, hearing, moving/traversing, reaching, sitting, typing/writing, and maintaining focus in a high-pressure or fast-paced environment.

Nice To Haves

Bachelor’s degree in Information Systems, IT, Computer Science, or a related field.
ITILv4 Foundations Certification.
10–13 years of experience working in a network operations center, SOC, or other operations center environment.
5+ years of leading projects, mentoring, and/or coaching experience.
Skills or familiarity with Information Technology Infrastructure Library (ITIL), Microsoft Office, Microsoft PowerShell, monitoring tools, Network Operations Center (NOC) operations, Python, and the ServiceNow Platform.

Responsibilities

Analyze, diagnose, and resolve IT incidents proactively, escalating issues to technical support groups as appropriate.
Analyze system errors and take corrective action.
Analyze and manipulate processing schedules according to established procedures and service-level expectations.
Collaborate with IT teams to develop solutions to known problems and ensure production system availability.
Communicate general, technical, and operational policies, procedures, and best practices.
Respond to complex problems escalated by leadership.
Provide clear and concise executive-level communications and updates on status, issues, and risks.
Manage production systems to support efficient and effective processing.
Perform testing as needed to confirm network availability and resiliency.
Identify risks and communicate and mitigate them using Incident and Problem Management processes.
Plan and execute staffing projections and development plans for front-line associates.
Document progress and implement corrective actions as needed.
Serve as a subject matter expert and train less experienced IT Command Center Analysts.
Participate in the on-call rotation and demonstrate commitment to 24/7 operations.

Benefits

Medical, prescription drug, dental, and vision benefits for eligible associates and covered dependents.
Other voluntary benefits, including basic and optional life insurance, supplemental medical plans, and short- and long-term disability.
Six weeks of 100% paid parental leave for eligible parents after a 180-day waiting period.
401(k) plan enrollment available immediately after hire.
11 paid holidays.
Flexible Time Off (FTO) program.
Paid Sick and Safe Time (PSST); Illinois associates also receive Illinois Paid Leave.
Opportunity to purchase company stock during offering periods in June and December.
Annual incentive bonus based on individual and company performance.
Career development opportunities.