Senior AI Value Delivery & Strategy Lead

Klarity•San Francisco, CA

3d•Onsite

About The Position

Become an industry disruptor, drive exponential impact and move customers from promise → value, fast. As an AI Value Delivery Lead, you operate like a forward-deployed expert consultant for Klarity customers and help build our AI Delivery function. You'll own the critical path from contract signature through early value realization, ensuring customers achieve their goals on Klarity… not just a successful onboarding. This is a unique and high impact role. We're looking for: Understanding of great operational design and familiarity with process engineering, knowing the importance of having just the right level of structure. Ability to think abstractly and speak at all levels: Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product. Design thinking depth, change management skills and a builder mindset. A player coach who can multiply teams with your experience and make it scalable with AI. Outcome oriented and creatively scrappy: Hypothesize, hustle and hone. Knows when to bend frameworks, creates 2 way doors, technological self starter and treats setbacks as learning opportunities. Serving as a connective tissue between Sales, Product and Engineering, you'll turn field learnings into scalable playbooks, product improvements and customer outcomes. Portfolio / Span of Control: ~7-10 strategic customers | $3-5M ARR ownership

Requirements

Worked in top-tier consulting (e.g. McKinsey, Bain, BCG) or within UX / Transformation / ops roles at enterprise scale.
Partnered with clients or internal teams on large-scale operational initiatives and have the presence to advise VPs and C-level execs.
8+ years of ideal experience.
Six Sigma experience preferred but not required.
Experienced traditional transformation, know it doesn't need to be so difficult and you're motivated to solve it with AI.

Nice To Haves

Created apps, coded, written workflows, or partnered deeply with engineering/product teams.

Responsibilities

Act as a strategic advisor orchestrating and executing Value Realization Onboarding Sprints that get customers to their magic milestones within 20-30 days.
Continuously assess the 'what,' 'why,' and 'how,' and find ways to enhance our processes, infrastructure, and technology to increase the future scalability of post-sales & value realization.