AI Value Delivery Lead

Klarity•San Francisco, CA

3d•Hybrid

About The Position

Klarity is a fast-growing Series B company that has raised $91M and experienced 7x growth last year. We are at the forefront of the AI Transformation industry, which is expected to be 10x larger than the Digital Transformation consulting industry. Our AI technology discovers how work happens across teams and applications, structures it into a living Context Graph, and continuously improves it. Leading companies like OpenAI, Google, DoorDash, and Stripe use Klarity to transform their operations. We are a fast-moving team that values agency, customer success, team collaboration, and our mission. The AI Value Delivery Lead role is an AI-First position focused on driving customer outcomes and scaling our delivery function. This is a high-ownership, high-growth role where you will be directly involved in impactful work.

Requirements

2-4 years of experience in consulting, deployments, customer success, or a transformation-adjacent role with hands-on experience running structured workstreams.
Understanding of operational design and familiarity with process engineering.
Ability to think abstractly and communicate effectively at all levels, including executive facilitation & storytelling, user journey design, customer experience, and product.
Design thinking depth, change management skills, and a builder mindset.
Player-coach mentality, capable of multiplying team effectiveness with experience and scaling with AI.
Outcome-oriented and creatively scrappy approach: ability to hypothesize, hustle, hone, and know when to adapt frameworks.
Technological self-starter with a mindset of treating setbacks as learning opportunities.
Comfort in ambiguity: ability to scope a problem, create a plan, and execute without perfect information.
Clear communication skills across different levels, from crisp Slack messages to clean executive summaries.
Active use of automation, no-code tools, and AI workflows, with the curiosity and speed to learn quickly.

Nice To Haves

Experience in enterprise SaaS.
Six Sigma process design.
Change management experience.

Responsibilities

Own and execute structured onboarding & implementation sprints to help customers achieve their key milestones within 20-30 days.
Manage day-to-day coordination, customer communication, and progress tracking during onboarding.
Partner with senior leads on executive-facing deliverables, journey maps, readouts, and change deployment sessions, with the goal of facilitating these independently over time.
Identify and propose solutions to friction points in the implementation process to improve our playbooks.
Act as a liaison between field learnings and the Product and Sales teams, providing observations to inform Klarity's evolution.
Manage a portfolio of approximately 10-15 enterprise customers with a book of business ownership of $1-3M.