Senior AI/ML Engineer- Hybrid Eden Prairie, MN
About The Position
The Optum Health AI team is seeking a Senior AI/ML Engineer to focus on Voice AI, a strategic initiative aimed at creating seamless member and agent experiences, reducing manual work, and improving operational scalability. This role involves building foundational Voice AI capabilities such as language translation, accent harmonization, and real-time transcription. These capabilities will support various Optum Health AI pillars, including Provider Scheduling, Prior Authorization, and Summarization. The engineer will also help define enterprise standards for external AI vendor evaluation and partner with ECS Business to support estimates, solution architecture, roadmap alignment, and engineering delivery of reusable, scalable, secure, and compliant prototypes.
Requirements
- Bachelor’s degree or equivalent experience; 4+ years of software engineering experience may substitute for a degree
- 5+ years of software engineering or development experience building and deploying production-grade systems
- 3+ years of hands-on experience building, deploying, and evaluating ML, AI, LLM, or agentic AI solutions in production environments
- 3+ years of professional programming experience with Python, SQL, and ML frameworks such as Scikit-Learn, TensorFlow, or PyTorch
- 2+ years of experience building cloud-based applications, backend services, APIs, or CI/CD pipelines using AWS, GCP, or Azure
Nice To Haves
- Master’s or Ph.D. in Computer Science, Data Science, Artificial Intelligence, or a related technical field
- Hands-on experience with Databricks, Azure AI, Azure Transcription Services, RLlib, PyTorch, OpenAI, or related AI/ML platforms
- Experience developing full-stack capabilities using frameworks such as React or React Native and REST or WebSocket APIs
- Healthcare technology experience, including EHR integration and secure, HIPAA-compliant AI application development
- Broad ML domain knowledge across NLP, speech, personalization, recommendation systems, anomaly detection, or computer vision
- Proven solid ownership, curiosity, adaptability, and learning agility, with the ability to navigate ambiguity and deliver impactful technical solutions
Responsibilities
- Design, build, and deploy responsible Voice AI solutions across speech handling, enhanced ASR, bilingual switching, slurred speech recognition, dynamic personality, and multi-modal interactions
- Translate advances in real-time transcription and speech processing into scalable, reusable, production-ready capabilities
- Partner with ECS Business on solution architecture, cost estimates, and roadmap alignment across modern and legacy platforms
- Embed ethical AI, fairness, transparency, accountability, and HIPAA-compliant security throughout the model lifecycle
- Develop dynamic interactive forms and adaptive updates that improve patient-agent interactions
- Define enterprise AI standards for evaluating and vetting external AI vendors
- Apply enterprise-approved AI tools to automate tasks, accelerate development, and improve engineering productivity
- Evaluate emerging AI/ML trends, research, and technologies to inform solution design and innovation
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
