Senior Aftermarket Sales Analyst - Hybrid

Oshkosh•Oshkosh, WI

5d•Hybrid

About The Position

Oshkosh Defense, an Oshkosh company, is a leading tactical vehicle manufacturer dedicated to protecting those who protect others. We aim to meet and exceed customer needs with advanced defense technologies. The Senior Aftermarket Sales Analyst is responsible for providing parts, service, and support information to authorized dealers and customers to ensure proper product maintenance. This role actively participates in a streamlined aftermarket support process to enhance customer satisfaction, fosters positive relationships with internal personnel, dealers, and customers, and works towards achieving company goals. The analyst offers parts expertise to Account Representatives, Shipping personnel, and Technical Support teams. This position manages and coordinates the sales process for aftermarket defense components, including parts, repairs, and maintenance services for high-profile clients. Key functions include providing comprehensive support to the sales team, maintaining customer relationships, ensuring timely product delivery, and meeting sales targets within the defense industry. Additionally, the role involves direct people leadership, including coaching, development, and performance management of team members. This position operates in a hybrid work environment, with remote flexibility and required onsite attendance as needed.

Requirements

Bachelor’s degree in a related field and four (4) or more years of relevant experience (equivalent to ten (10) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
Previous experience leading, mentoring, or developing team members.
Excellent verbal and written communication skills.
Project management experience
Working knowledge of computer software (i.e. Microsoft suite of products including Word, Excel, PowerPoint, and Project).
Strong technical aptitude, experience with vehicle maintenance parts.

Nice To Haves

Experience with ProPricer also a plus.
Associate degree in a related field or relevant equivalent work experience.

Responsibilities

Review, identify, and supply accurate parts identification information to maintain or repair products in a timely manner.
Coordinate information, parts, or service requirements with outside sources when necessary to provide excellent quote response times and increase customer satisfaction.
Attend and actively participate in departmental meetings to assist in determining the best course for the department to be successful and provide an environment for learning.
Document dealer inquiries and necessary information within the case management system.
Engage with other departments within the organization to build positive relationships and resolution to recurring issues, including Engineering, Purchasing, Account Representatives, Warranty, Publications, and Technical Support.
Support and work to achieve internal department key performance indicators.
Participate in training opportunities to develop skills to better understand products, current technology and/or product available to the field; as well as personal growth opportunities to excel at providing customer support.
Provide clerical and non-clerical duties within the department when necessary.
Manage and participate in current and future projects for the department as assigned by your manager.
Keep a log of all current projects and provide updates on the progress requested.
Participate in cross-functional teams and identify opportunities to support continuous improvement in the aftermarket parts supply chain.