Senior Advisor, Service Delivery

Rio Tinto•Kitimat, BC

5d•CA$116,000 - CA$146,000•Onsite

About The Position

This permanent, full-time role is based in Kitimat, BC. The perfect place to live and work, combining the tranquility of a small community with an unrivaled love for the great outdoors. We’re Finding Better Ways™ to provide materials the world needs, now and in the future. Our values – care, courage and curiosity – guide how we work and how we treat each other. We are looking for a Senior Adviser Service Delivery who can provide specialist guidance and support across Information Systems & Technology (IS&T) service delivery for a Product Group within the business. This is a great opportunity to be responsible for supporting end‑to‑end service delivery, demand management and portfolio governance, while acting as a trusted interface between business stakeholders and IS&T. While we don’t offer fly-in-fly-out arrangements, we do offer relocation assistance, to help you settle in and thrive. Join us and become an integral part of our vibrant community. Located on British Columbia, Canada's northwest coast, Kitimat is a welcoming, family‑friendly community set between the mountains and the sea. Known for its strong local economy, modern amenities, short commutes, and endless opportunities for outdoor adventure, it’s an ideal place to build both a career and a life.

Requirements

A commitment to the safety of yourself and your team
University degree in a field related to information technology
Extensive experience working in IT service delivery, portfolio support or business strategy roles within large organisations
Demonstrate leadership in safety, teamwork, respect, integrity, and excellence
Strong analytical skills, with the ability to turn data into clear insights and recommendations
Confidence engaging with stakeholders and contributing to governance and decision‑making forums
Experience supporting service performance, demand management or portfolio coordination activities
A structured, proactive approach with the ability to work independently and manage competing priorities

Responsibilities

Act as a subject matter expert across service delivery, demand shaping and portfolio governance
Support stakeholder engagement by providing clear, timely updates and insight on service performance
Compile, analysing and reporting operational and portfolio data to support decision‑making
Support demand and portfolio management activities, ensuring initiatives are visible, prioritised and aligned
Assist with service management routines, including KPIs, dashboards, service reviews and OKR tracking
Support knowledge transfer between planning teams, business units and vendors to enable effective delivery