Senior Advisor, Program Management

University of Ottawa•Ottawa, ON

4d•Hybrid

About The Position

Leads the planning, organization, execution and continuous improvement of all aspects related to the efficient delivery of a defined academic program, special program or research program in a faculty or a service. Translates strategies into program plans and deliverables in support of meeting program objectives while promoting service excellence. Ensures collaboration among program staff and establishes processes and procedures that optimize resources contributing to the overall success of academic, research and/or special services offered by the University of Ottawa.

Requirements

Bachelor’s degree in a field related to the core business of the program
5 years of related experience in program or project management
3 years of experience in supervision
Experience in budget management and planning
Experience interpreting performance metrics in support of evidence-based decision-making
Ability to succeed in a high-paced, high demand environment with strict deadlines
Strong organizational skills to manage multiple elements of ongoing operations
Ability to simplify and explain rules and regulations
Ability to motivate a team and to collaborate with multiple stakeholders
Strong interpersonal and communication skills
Proven commitment to client satisfaction
Ability to work outside of normal office hours
Ability to travel outside of the region
Bilingualism - French and English (spoken and written)
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

Nice To Haves

Ability to travel outside of the region

Responsibilities

Oversees all ongoing operational activities, including but not limited to courses, workshops, training and events, in support of core program delivery including administrative and financial functions, resource allocation, monitoring and communication.
Coordinates cross-project activities of inter-connected projects within the program scope with the objective of maximizing resources and enhancing communication.
Acts as management liaison with other faculties or services whose contribution is a key input to program success, as well as to ensure effective communication and collaboration on areas of common interest.
Oversees activities undertaken as part of special projects within the overall scope of the program.
Participates in needs analyses and strategic planning activities by contributing innovative ideas and evidence-based information related to program delivery.
Translates global program objectives and needs into short -, medium- and long -term operational plans.
Identifies risks to success and implements contingency measures to ensure program continuity.
Plans all key resources; human, material, financial and space, towards meeting program objectives.
Devises key performance indicators and ensures accurate tracking of data for evaluating performance against program objectives.
Analyses performance trends and adjusts program elements accordingly.
Monitors industry trends and norms to introduce innovations into program planning and delivery, and ensures continuous alignment of deliverables with global objectives of the sector while favouring service excellence.
Ensures that program deliverables continue to evolve with the evolving needs of program participants.
Supervises operations staff of the program.
May oversee the work of additional staff assigned to special projects within the scope of the program to ensure alignment with overall program goals.
Responsible for recruitment, professional development, performance management and conflict management for the staff under his or her responsibility.
Acts as an ambassador for the program, and actively promotes program impact, features and successes.
Effectively communicates the link between program objectives and the overall vision of the faculty or service, while consistently supporting and upholding the reputation of the program.