Senior Advisor Automotive Customer Service Representative (On-Site)
About The Position
Join a world-class team in Auburn Hills, MI, as a Senior Advisor Automotive Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Senior Advisor Automotive Customer Service Representative position at Concentrix is the right place for you! As a Senior Advisor Automotive Customer Service Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.
Requirements
- One to three years of automotive retail or OEM experience
- Strong analytical and problem-solving skills with the ability to assess complex customer situations, or even
- Ability to analyze case trends, identify root causes, and recommend appropriate resolutions.
- Executive-level communication and influencing
- Negotiation and conflict resolution
- Strategic thinking
- Required education/licensing/certifications.
- Proficiency in fast-paced multitasking.
- Eagerness to learn new technologies.
- Must reside in the United States and have a valid U.S. address for residence.
Nice To Haves
- Salesforce preferred
Responsibilities
- Demonstrated experience in dealer, fleet, roadside, or automotive service support and managing escalations end-to-end.
- Strong written and verbal communication skills; ability to follow approved templates while tailoring messaging appropriately.
- Experience with CRM tools to - Proficiency using CRM platforms (Salesforce preferred) for case management, documentation, and customer communication.
- Experience handling complex customer concerns and escalations through resolution.
- Working knowledge of automotive service processes (repair orders, diagnostics, parts/VOR/back orders) and ability to interpret operational signals (e.g., CSMS reports).
- Ability to prioritize and manage multiple queues/tasks under time constraints with high attention to detail.
- Ability to exercise sound judgment and make customer-focused decisions within established guidelines.
- Serve as the single point of contact for customers, dealerships, field personnel, and internal stakeholders during complex case resolution.
- Partner with cross-functional teams including Technical Assistance, Field Operations, Parts, Warranty, Legal, and Brand teams to drive timely resolutions.
- Experience reviewing and interpreting vehicle service histories, repair documentation, and technical information.
- Deliver expert customer experiences…with a smile.
Benefits
- medical, dental, and vision insurance
- a comprehensive employee assistance program (EAP)
- a 401(k)-retirement plan
- paid time off
- holidays
- Paid training
- lucrative employee referral program
- DailyPay enrollment option to access pay "early," when you want it.
- Health and wellness programs with trained partners to help promote a healthy you.
- Mentorship programs that support your rewarding career journey.
- A modern, state-of-the-art office setting with advanced technologies and a great team.
- Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
- A range of other perks and benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
