Senior Admissions Advisor

West Coast University•Richardson, TX

About The Position

The Senior Admissions Advisor is a prospective student’s first connection at West Coast University and supports prospective students through the application and enrollment process. The role guides students interested in healthcare careers and helps them assess educational opportunities and overcome obstacles that may affect enrollment. The Senior Admissions Advisor handles and follows up on student inquiries, documents conversations in customer relationship management software, sends marketing materials, and supports the Admissions team in meeting goals. The role also assists Admissions Advisors with their activities and prospective-student challenges, monitors telephone activities, and works to maintain inquiry referrals and conversion rates. The position recruits and enrolls qualified applicants using sales and marketing techniques, which may include group presentations and events, campus tours, and on- and off-site job fairs. It helps students complete enrollment paperwork, verifies and records information, provides tuition information to Financial Aid, discusses financial obligations, reviews financial aid outcomes for affordability, answers new students’ questions, and emphasizes orientation.

Requirements

High school graduate or equivalent.
Experience with MS Office.
Experience with data entry and multi-line phone aptitude.
Ability to conduct individual or group information sessions and advise students about educational opportunities.
Ability to self-direct, self-pace, multitask, and work effectively under deadline pressure and conflicting priorities.
Ability to work in a fast-paced environment.
Excellent customer service skills.

Responsibilities

Handle a high volume of student inquiries and follow-up activities.
Follow up with prospective students and assigned inquiries in a timely manner.
Record conversations with prospective students in customer relationship management software.
Send marketing materials to prospective students.
Help ensure the Admissions team meets its goals.
Assist Admissions Advisors with prospective students’ obstacles, including childcare, financial problems, transportation needs, and work schedules.
Assist with monitoring Admissions Advisors’ telephone activities and support them in achieving goals.
Strive to achieve higher quality assurance evaluation scores than Admissions Advisors.
Maintain an acceptable level of prospective student referral inquiries and respond to all inquiries promptly.
Manage conversion rates, such as inquiries to appointments, to meet goals.
Assist prospective students with completing enrollment packets and ensure required enrollment and processing forms are completed.
Verify and record prospective student information.
Complete tuition information sheets for the Financial Aid department.
Discuss financial obligations with prospective students and review Financial Aid outcomes to determine affordability.
Address new students’ questions and concerns and emphasize the importance of orientation.
Recruit and enroll qualified applicants into programs suited to their career objectives and academic needs using sales and marketing methods, including group presentations or events, campus tours, and on- and off-site job fairs.