Senior Administrator

Royal Bank of Canada • Mississauga, ON

9d • Onsite

About The Position

The Benefit Payment Operations team has an opportunity for a Senior Administrator who will report to the Director and act as a subject matter expert to Benefit Payment Administrators and other business units as required. In this role, the Senior Administrator processes complex transactions, provides technical expertise, supports continuous improvement, projects and training. You will have the opportunity to influence outcomes and help the organization evolve.

Requirements

• 1-3 years of relevant work experience (preferably in Pensions/ Benefit Payment System and Operations)
• Strong collaboration, organizational and time management skills
• Excellent knowledge of MS office (Word, Excel, PowerPoint)
• Superior communication skills – written and oral
• Client focus and ability to meet deadlines

Nice To Haves

• Ability to interpret written client instructions and perform data entry
• Experience working on projects
• Investigation and Issue resolution
• Process documentation and training

Responsibilities

• Handle or support complex transactions or files including but not limited to the following: Wire payments, lump sum payments, stop payments, reissues, recalls, garnishments, reversals, exemption requests, overpayment letters, journals
• Year to date adjustments and year end activities
• Reconciliation and remittance of funds.
• Support the clearing of outstanding breaks.
• Provide direction to BenPay Operations team as required on complex matters.
• Lead or assist with continuous improvement, projects and testing as required.
• Lead or assist with issue investigation and resolution.
• Lead or support training, cross training and documentation.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees