Senior Administrator, Enterprise Platforms Application Operations (Tableau)

University of Maryland Global Campus • Adelphi, MD

3d • $95,000 - $115,000 • Hybrid

About The Position

The Senior Administrator, Enterprise Platforms Application Operations is responsible for advanced administration, configuration, operational leadership, and Tier 3 support for enterprise applications supporting UMGC’s academic, administrative, financial, workforce, engagement, productivity, and operational business functions. The role provides senior technical oversight for application availability, operational reliability, performance optimization, environment management, release coordination, incident resolution, and lifecycle management across assigned enterprise platforms.

The Senior Administrator partners with Application Engineering, Infrastructure, Database Administration, Cloud Operations, Information Security, vendors, and business stakeholders to keep enterprise applications secure, stable, performant, and aligned with institutional requirements. The position is classified as hybrid, with a work location in Adelphi, Maryland. On-site presence is expected for meetings, summits, or events, and as needed. Under UMGC travel policy, the employee is responsible for expenses incurred traveling to Adelphi or locations within the DMV region, including temporary lodging.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, Business Information Systems, or a related discipline, or an equivalent combination of education and experience.
• At least 5 years of experience in application administration, enterprise platform support, systems administration, IT operations, or related disciplines.
• Experience supporting enterprise business applications in production environments.
• Experience providing advanced Tier 3 support, incident resolution, and application troubleshooting.
• Experience supporting application upgrades, deployments, lifecycle management, and operational change activities.
• Experience utilizing ITSM processes, service management tools, monitoring platforms, and operational governance practices.
• Experience collaborating with technical teams, vendors, and business stakeholders to support enterprise services.
• Skills in enterprise application administration and configuration, advanced troubleshooting, application performance monitoring and optimization, and incident, problem, change, and release management.
• Skills in user access administration and role-based security, enterprise application deployment and upgrade support, operational monitoring, logging, and observability tools.
• Skills in root cause analysis and corrective action planning, vendor support coordination and escalation management, environment management, and release readiness activities.
• Skills in disaster recovery and continuity support, technical documentation and knowledge management, ITSM platforms and operational governance practices, and cross-functional technical collaboration.
• Competencies include enterprise application administration leadership, technical troubleshooting and advanced problem solving, operational excellence and service reliability, systems thinking and analytical reasoning, collaboration and stakeholder engagement, attention to detail, security and governance awareness, accountability, adaptability, and customer-service focus.

Nice To Haves

• Master’s degree in Computer Science, Information Systems, Information Technology, Business Administration, or a related discipline.
• Progressive experience supporting enterprise applications, SaaS platforms, business systems, or operational technology environments.
• Experience as a Senior Application Administrator, Lead Application Administrator, Enterprise Systems Administrator, Platform Administrator, or in a similar senior operational role.
• Experience supporting application operations in higher education, healthcare, government, or complex enterprise environments.
• Experience leading operational readiness activities, lifecycle planning, disaster recovery support, and service improvement initiatives.
• Experience supporting multiple business-critical application platforms and vendor-supported solutions.
• Experience mentoring junior administrators and contributing to operational standards and best practices.
• ITIL Foundation Certification.
• ServiceNow Certifications.
• Microsoft, AWS, or Azure Certifications.
• Vendor Platform Certifications.
• Operations or Systems Administration Certifications.

Responsibilities

• Administer, configure, and maintain enterprise applications across production and non-production environments.
• Provide senior-level operational oversight, establish administration standards, and support the reliability, availability, and performance of business-critical platforms.
• Serve as the primary escalation point for complex application issues, service disruptions, and operational incidents.
• Lead troubleshooting, root cause analysis, corrective actions, and problem management, coordinating resolution efforts across technical teams and vendors.
• Lead application configuration and work with Application Engineering and Release Engineering on upgrades, patches, release activities, and production environment management.
• Work with Application Engineering and Cloud & Release Engineering on deployment planning.
• Support new capabilities, workflow enhancements, integrations, and operational changes while minimizing business risk and service disruption.
• Monitor application health, availability, capacity, performance, and operational metrics; identify trends, optimize performance, improve observability, and proactively address issues affecting service quality and business operations.
• Collaborate with engineers, architects, infrastructure teams, database administrators, cybersecurity teams, vendors, and business stakeholders on implementations, upgrades, issue resolution, service improvements, and operational governance.
• Maintain operational documentation, runbooks, support procedures, knowledge articles, and technical standards.
• Contribute to application lifecycle planning, disaster recovery preparation, service continuity planning, capacity management, and continuous improvement initiatives.
• Perform other duties as assigned.

Benefits

• 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years); part-time rates are prorated.
• Health care, medical with vision, dental, and prescription plans for individuals and families, effective the first of the month following hire.
• Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance; employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts for medical and dependent care expenses.
• Choice of Optional Retirement Program (ORP) or Maryland State Retirement and Pension System (MSRPS).
• Supplemental retirement plans including 401(k), 403(b), 457(b), and Roth options; the university does not provide matching funds.
• Tuition remission immediately available for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service; qualifying part-time employees receive prorated benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior