Senior Administrator, Enterprise Platforms Application Operations (Tableau)

University of Maryland Global Campus • Adelphi, MD

1d • Hybrid

About The Position

The Senior Administrator, Enterprise Platforms Application Operations is responsible for advanced administration, configuration, operational leadership, and Tier 3 support for enterprise applications that support UMGC’s academic, administrative, financial, workforce, engagement, productivity, and operational business functions. This senior technical role supports application availability, operational reliability, performance optimization, environment management, release coordination, incident resolution, and lifecycle management across assigned enterprise platforms.

The Senior Administrator works closely with Application Engineering, Infrastructure, Database Administration, Cloud Operations, Information Security, vendors, and business stakeholders to keep enterprise applications secure, stable, performant, and aligned with institutional requirements. The position is classified as hybrid and is located in Adelphi, Maryland. On-site presence is expected for meetings, summits, or events, and as needed. Under UMGC travel policy, employees are responsible for expenses incurred traveling to Adelphi or locations within the DMV region, including temporary lodging.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, Business Information Systems, or a related discipline, or an equivalent combination of education and experience.
• At least 5 years of experience in application administration, enterprise platform support, systems administration, IT operations, or related disciplines.
• Experience supporting enterprise business applications in production environments.
• Experience providing advanced Tier 3 support, incident resolution, and application troubleshooting.
• Experience supporting application upgrades, deployments, lifecycle management, and operational change activities.
• Experience using ITSM processes, service management tools, monitoring platforms, and operational governance practices.
• Experience collaborating with technical teams, vendors, and business stakeholders to support enterprise services.
• Enterprise application administration and configuration skills.
• Advanced troubleshooting, issue resolution, root cause analysis, and corrective action planning skills.
• Knowledge of application performance monitoring and optimization.
• Knowledge of incident, problem, change, and release management.
• Experience with user access administration and role-based security.
• Experience with enterprise application deployment and upgrade support.
• Familiarity with operational monitoring, logging, and observability tools.
• Experience with environment management and release readiness activities.
• Knowledge of disaster recovery and continuity support.
• Technical documentation and knowledge management skills.
• Familiarity with ITSM platforms and operational governance practices.
• Ability to collaborate across technical teams.
• Certifications are not required.

Nice To Haves

• Master’s degree in Computer Science, Information Systems, Information Technology, Business Administration, or a related discipline.
• Progressive experience supporting enterprise applications, SaaS platforms, business systems, or operational technology environments.
• Experience in a senior operational role such as Senior Application Administrator, Lead Application Administrator, Enterprise Systems Administrator, or Platform Administrator.
• Experience supporting application operations in higher education, healthcare, government, or complex enterprise environments.
• Experience leading operational readiness activities, lifecycle planning, disaster recovery support, and service improvement initiatives.
• Experience supporting multiple business-critical application platforms and vendor-supported solutions.
• Experience mentoring junior administrators and contributing to operational standards and best practices.
• ITIL Foundation Certification.
• ServiceNow Certifications.
• Microsoft, AWS, or Azure Certifications.
• Vendor Platform Certifications.
• Operations or Systems Administration Certifications.

Responsibilities

• Administer, configure, and maintain enterprise applications across production and non-production environments.
• Provide senior-level operational oversight, establish administration standards, and support the reliability, availability, and performance of business-critical platforms.
• Serve as the primary escalation point for complex application issues, service disruptions, and operational incidents.
• Lead troubleshooting, root cause analysis, corrective actions, and problem management activities, coordinating resolution across technical teams and vendors.
• Lead application configuration and work with Application Engineering and Release Engineering on upgrades, patches, release activities, and production environment management.
• Work with Application Engineering and Cloud & Release Engineering on deployment planning.
• Support implementation of new capabilities, workflow enhancements, integrations, and operational changes while minimizing business risk and service disruption.
• Monitor application health, availability, capacity, performance, and operational metrics.
• Identify trends, optimize platform performance, improve observability, and proactively address issues that affect service quality and business operations.
• Collaborate with engineers, architects, infrastructure teams, database administrators, cybersecurity teams, vendors, and business stakeholders on implementations, upgrades, issue resolution, service improvements, and operational governance.
• Maintain operational documentation, runbooks, support procedures, knowledge articles, and technical standards.
• Contribute to application lifecycle planning, disaster recovery preparation, service continuity planning, capacity management, and continuous improvement initiatives.
• Perform other duties as assigned.

Benefits

• 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years); time off is prorated for part-time employees.
• Health care, medical with vision, dental, and prescription plans for individuals and families, effective the first of the month following the hire date.
• Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance; part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts for medical and dependent care expenses.
• Choice of Optional Retirement Program (ORP) or Maryland State Retirement and Pension System (MSRPS).
• Supplemental retirement plans including 401(k), 403(b), 457(b), and various Roth options; the university does not provide matching funds.
• Immediate tuition remission for Regular Exempt Staff; spouses and dependent children are eligible for undergraduate tuition remission after two years of service. Tuition remission is prorated for part-time employees working at least 50 percent of the time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior